Intern, Information Technology

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.”

The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), with its member National Societies and the International Committee of the Red Cross (ICRC). Its work is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

The IFRC is led by its Secretary General and has its headquarters in Geneva, Switzerland. The headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services. The organization has five regional offices: Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. The IFRC also has country cluster delegations and country delegations throughout the world. The Geneva headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

The Asia Pacific Regional Office (APRO) leads IFRC support to National Societies of 38 countries through eight country delegations and five country cluster delegations spread across East Asia, South Asia, Southeast Asia and the Pacific geographical areas. APRO, led by the Regional Director, is organized in units which mirror departments of the Geneva headquarters. APRO also serves as the Secretariat office that provides direct support to the National Societies of Malaysia.

Job Purpose

IT Internship will be exposed to the various areas of IT responsibilities including infrastructure, application, and user support. The internship should provide a well rounded introductory generic experience based on the environment of the IFRC regional office IT unit actual day to day operations.

Job Duties and Responsibilities

The scope of the internship may include some or all of the following:

• Preparation of computer equipment and laptops in accordance with IFRC standard. A standard process of pre-provisioning, provisioning and post provisioning. (Prepare checklist)
• Provide Basic user support on common IT issues.
• Installation of multicopier machines to end users including user provisioning
• Setup of end user workstations – monitor, dock, laptops, mouse, keyboard, connectivity
• Inventory management
• Support Paperwork, documentation, IT administrative work
• Support Procurement and delivery process of IT equipments including coordination for customs clearance
• Usage of Microsoft ERP Dynamics 365 in execution of related tasks
• Supporting National Societies and partners on projects including information gathering, planning, budgeting, implementation, support and post implementation review
• Supporting National Societies and partners on issues related to day-to-day operations, licencing, communications, hardware and applications

Job Duties and Responsibilities (continued)

• Software and application development, may follow standard software development life cycle or agile development methodology
• Supporting on Network and connectivity within office and between offices
• Information security.
• Support reviewing policies and procedures.
• Satellite communications technology and operations.
• Emergency IT Telecom
• Review standard IFRC HF, VHF radio planning, setup, procurement and operations
• Training end users in basic computer and applications use
• Artificial intelligence case studies

Education

• Student of IT discipline.
• Bachelor’s degree in Information Technology, or related field or equivalent combination of education and experience related to role. Additional qualification will be a plus. 

Experience

• Relevant work experience.

Knowledge, Skills and Languages

• Fluently spoken and written English
• Ability to work within a multi-cultural, multilingual, multidisciplinary environment

Competencies, Values and Comments

• Standard office environment. 6 months
• Reports to Regional IT Manager