ICT End User HW / SW Support

CTG is looking for a qualified ICT Administration / Training Support Technician for our operations. This role is being advertised for talent pool building purposes, once the project goes live, only those candidates that are shortlisted will be contacted.

• Train FTS staff & other focal points on the efficient use of computerized systems especially for forecasting, inventory, Power BI reports & analytical purposes.

• Attend meetings of the FTS Unit Supervisors, other meetings, to provide technical direction, guidance, advise & support on logistical & assets management matters.

• Advise & support FTS Unit Supervisors, contracted personnel, on processes & interpretation of policies & procedures.

• Act as focal point in recording, reporting, of contracted personnel attendance & entitlement claims.

• Prepare documents for the acquisition of equipment, parts, supplies & services.

• Prepare written reports & memos.

• Coordinate with other mission focal points in finance, budget, procurement, MOVCON etc.

• Assist in tracking the delivery status & receipt of ICT goods & services, related invoices & supporting documentation.

• Monitor the physical inventory of stocked items on a regular basis to ensure accuracy of records & location of assets.

• Manage & maintain a comprehensive electronic database of expendable & non expendable FTS items using existing electronic reports from the assets management unit & UMOJA.

• Assist in ensuring the timely write off of assets beyond economical repair or past life expectancy.

• Prepare reports as required & perform relevant functions as assigned.

• Duties included require frequent interaction with staff within assets management unit, FTS technical staff, receiving & inspection unit, MOVCON, procurement section, acquisitions unit & other field missions.

• Provide prompt & effective solutions.

• Perform other duties as required.

This role reports to the line manager.

• High school diploma or degree / diploma plus certification / diploma or other supplemental academic qualifications or training.

• Valid driver’s license.

• At least 5 years of progressively responsible experience in managing support services of operations, mission experience is highly desirable.

• Knowledge of the client inventory management, procurement & financial regulations, as well as working practices.

• Excellent organizational & communication skills are required.

• Solid computer skills, including proficiency & in depth knowledge of MS Office & other client corporate applications using software packages & applications such as UMOJA is highly desirable.

• Fluency in spoken & written English.

• Extensive experience in office administration, financial reports, inventory systems, ability to develop, maintain management control systems for assets, materials, services & claims.

• Ability to guide staff, commitment to implementing the goal of gender equality by ensuring the equal participation & full involvement of women & men in all aspects of peace operations.

• Demonstrated skill & ability in coordinating the work of others, adhering to tight guidelines & handling multiple concurrent projects / activities; ability to independently plan & manage own work in an efficient & timely manner.

• Proven communication skills, including the ability to prepare a range of reports & communications & to conduct presentations; will be required to acquire a comprehensive understanding of the policies & procedures relating to the UN / DPKO field assets management.

• Excellent interpersonal skills & ability to establish & maintain effective working relations in a multi cultural, multi ethnic environment with sensitivity & respect for diversity.

This role has no team management responsibility.

Qualified female candidates are encouraged to apply for this role.