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Sr. Program Manager (Survivor Services & Extended Case Management)

Remote | Tucson | Glendale

  • Organization: IRC - International Rescue Committee
  • Location: Remote | Tucson | Glendale
  • Grade: Mid level - Mid level
  • Occupational Groups:
    • Refugee rights and well-being
    • Protection Officer (Refugee)
    • Project and Programme Management
    • Managerial positions
  • Closing Date:

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview: 
The Senior Program Manager for Survivor Services & Extended Case Management provides a combination of program oversight, staff supervision, monitoring, evaluation, program strategy, and grant maintenance for both Phoenix and Tucson. This position is responsible for assisting the Deputy Director of Programs in maintaining service provision and contract compliance for Survivors of Torture (SOT), Services to Afghan Survivors Impacted by Combat (SASIC), Afghan Supplemental Services (ASA), and Refugee Social Services (RSS).
Major Responsibilities: 
•Oversee program staff in a manner that supports exchange of ideas, encourages camaraderie and collaboration, and fosters professional development.
•Provide appropriate supervision and case coordination to ensure acute client needs are met in a timely and culturally appropriate manner for each program.
•Coordinate with other IRC teams to create multi-disciplinary approaches to services that facilitate the best possible client outcomes
•Provide overall vision and design to effectively operate programs and provide supervision of grant implementation, program subcontracts, and monitoring of grant activities.
•Implement, monitor, and provide ongoing training of a trauma-informed service model for all Safety and Wellness staff
•Design and implement strategies for expanded program capacity both internally and through external partnerships 
•Monitor provision of services through regular and systematic file reviews, client interviews, and field visits to ensure compliance with donor requirements and provision of quality services.
•Build and maintain relationships with various stakeholders including donors, service providers, state and local government, and law enforcement.
•Review, recommend, and write new grant opportunities in alignment with the office strategic action plan and in partnership with the Grants Manager.
•Ensure acute client needs are met in a timely and culturally appropriate manner for each program.
•Track budgets, program expenditures and activities for various programs, ensure donor deliverables are met, compile data and draft reports as required by donor and agency specifications.
•Provide direct supervision to supervisory within the Safety and Wellness Department
•Ensure strong collaboration with all IRC departments, both locally and network-wide 
•Participate in senior management meetings and staff development activities as requested.
•Role model IRC values and commitment to mission and clients. 
•Comply with all policies, procedures and protocols, including Safeguarding and the IRC Way.
•Other duties as assigned.
Key Working Relationships: 
Position Reports to: Deputy Director of Programs
Position directly supervises: Survivor Services Manager, ASA & RSS Supervisor, and others as appropriate. 
Position indirectly supervises: N/A
Indirect Reporting: N/A
Other Internal and/or external contacts: 
Internal: IRC staff, interns and volunteers
External: Community partners, stakeholder partners, DES, law enforcement, medical providers
Job Requirements: 
•Undergraduate degree in social work or equivalent work experience required. Graduate degree preferred.
•2 years of program management and supervisory experience 
•Proven skills in managing case management staff, grant reporting and program development.
•Excellent written and spoken English skills, bilingual ability preferred.
•Strong organizational skills and detail-oriented.
•Excellent writing and analytical skills.
•Case management and/or workforce development experience preferred.
•Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
•Computer literacy, data base experience preferred.
•Ability to work independently and be a flexible team player.
•Must have a valid driver’s license, active insurance policy and access to reliable transportation.
•Must possess or be eligible to receive a fingerprint clearance card.
Working Environment: 
•A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
•Occasional domestic (non-local) travel required; up to 10%.
•May require occasional weekend and/or evening work.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits: 
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.