Consultant Performance Management/Reporting and External Relations Officer CST I

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB SUMMARY

The Performance Management & Reporting Officer will work closely with senior leadership to ensure that performance data is accurate, complete, and used effectively for decision-making purposes. Provides expertise in information management, partnerships, and communications to support for smooth and efficient running of UNHAS Kenya/Somalia operations.

ACCOUNTABILITIES/RESPONSIBILITIES:

1. Under the direct supervision of the Chief Air Transport Officer (CATO), the incumbent’s main responsibility is to assist the CATO in improving the quality of service through effective monitoring and reporting, managing relationships with partners, and increasing operation’s visibility through strategic communication and high-level stewardship.

2. Carry out the collection, collation, analysis, and production of reports to effectively deliver UNHAS operational updates by coordinating with operation teams.

• Measure and report on operational effectiveness by tracking passenger and cargo bookings, analyze non-served requests and delays, monitor flight cancellations, and identify trends in recovery and lead times for cargo requests.

• Assess strategic effectiveness by mapping humanitarian organizations’ presence, comparing UNHAS schedules with commercial, and other dedicated agency schedules, tracking destination closures and re-openings, analyzing service requests from non-registered organizations, and gathering feedback through surveys and interviews with user organizations.

• Evaluate operational efficiency by measuring costs per destination, passenger, organization, and category, while reinforcing customer service by tracking communication lead times, coordinating with the Customer Service on strategy development, and proposing innovative ideas to enhance customer relationship management.

• Ensure timely delivery of comprehensive operational updates, including Annual Review, Annual Country Report, Bi-weekly Report, and Country Brief, in close collaboration with the CO Reporting Team and HQ IM/ER Team.

• Prepare factsheets and operation reports highlighting UNHAS activity every quarter for distribution to donors and provision of in-flight reading materials.

3. Contribute to maintaining and identifying the relationship with partners to effectively position WFP/UNHAS as a critical air transport service, securing financial support and advocacy.

• Support the CATO in preparing presentations, talking points, and meeting minutes for regular Board of Directors meetings for both Kenya and Somalia.

• Develop funding proposals and donor reports for institutional and government donors in close collaboration with CO Partnerships Team.

• Assist in planning and preparing visits, meetings, and events by providing briefing materials, talking points, and other assets that support the positioning of UNHAS to key stakeholders and donors.

• Support the CATO in advocacy and resource mobilization.

3. Lead the implementation of the UNHAS communications plan to drive high-quality visibility and positioning of UNHAS operations to create an enabling environment for fundraising and service provision.

• Create and curate compelling digital content showcasing UNHAS operations in Kenya and Somalia that can be utilized across a range of platforms such as social media and website.

• Design banners, brochures, and other communication materials to position in airports or support special events; Create these materials using technology, including computer software programs such as Adobe’s Creative Suites-Photoshop, Illustrator, InDesign, and Premier Pro.

• Ensure to regularly update UNHAS visibility through content gathering, including photography and videography.

• Use fresh and attractive templates that are in line with latest trends and work closely with cross-functional team members to ensure all content reflect WFP’s visual standards.

• Draft media briefs to support the CATO’s media engagement.

4. Perform any other related duties that may be assigned.

DELIVERABLES AT THE END OF THE CONTRACT:

Achieving the responsibilities /tasks stated above satisfactorily.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: University degree in Aviation Management, International Relations, Statistics, Communication & Information Management, General Arts or equivalent.

Experience: A minimum of three years’ experience in the humanitarian sector. In lieu, at least one year of experience in Communications or Partnerships within WFP may be accepted.

Knowledge & Skills: Knowledge: Proficiency in using Microsoft Office programs and other related tools; Knowledge in partnerships for Not-for-Profit activities and/or UN field operations is desirable.

Skills/ Competencies:

• Strong coordination skills.

• Ability to work independently.

• Ability to switch to various job functions and multi-task.

• Ability to present information clearly and coherently.

• Readiness to work long/unusual hours when required.

Languages: Proficiency in written and spoken English and proficiency in another UN language is an advantage.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.