Intake Officer

Organizational Context

About the IFRC
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191-member National Red Cross and Red Crescent Societies. IFRC works to meet the needs of vulnerable people before, during and after disasters, health emergencies and other crises. IFRC has its Headquarters in Geneva, Switzerland and a global team. IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

IFRC’s Strategy 2030 made trust and accountability a transformation priority (Strategy 2030, pages 20-21). Trust is essential to IFRC’s relationships and enables us to partner with communities and our National Societies, develop a productive and healthy volunteer and staff base, and to save lives through vital humanitarian work. As part of this transformation priority, IFRC has deepened its efforts to build effective and agile ways of working, which ensure impactful humanitarian services, while preventing, identifying, and responding to instances that are contrary to the seven fundamental principles of the Red Cross and Red Crescent Movement: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

About the Office of the Internal Audit and Investigations (OIAI)
OIAI comprises two key functions: audit (internal and external) and investigations. The role of OIAI is to support IFRC to meet its obligations for good governance, accountability, transparency, and probity to its stakeholders. OIAI is an independent and objective assurance and investigation function that adds value to and helps enhance the operations of the IFRC and its members. OIAI helps the organisation accomplish its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of governance, risk management, and control processes.

To ensure transparency and independence, OIAI has a dual reporting line to both the Secretary General and the Audit and Risk Commission (ARC). OIAI reports to the Secretary General to establish direction and for support, and administration, and to the ARC for strategic direction, reinforcement, and accountability. OIAI provides global investigation and assurances services to IFRC, with team members based in all IFRC five regions.
The Investigations section of OIAI is led by a Head of Investigations, and includes the Intake Team, an Investigation Team, and a Prevention Team.

OIAI’s Vision and Mission
OIAI’s vision is to drive positive change to enable IFRC to remain a dynamic global network of organisations that make a difference to the communities we serve.
OIAI’s mission is to protect and enhance the value the Federation brings to the world’s most vulnerable. It does this by providing independent, objective, timely and insightful risk-based assurance, investigation, and advisory services.

Job Purpose

About the OIAI Officer Roles

IFRC globally delivers regular complex, multi-country operations to meet urgent humanitarian need.

Effective assurance is critical to ensuring trust and accountability, which are at the heart of IFRC’s Strategy 2030. To support IFRC’s operations, OIAI looks at expanding its capacity to deliver its prevention actions as well was developing its intake capacity.

Based in IFRC’s Regional Office for Europe (Budapest), with regular field travel (around 30%), the OIAI Officer will support the delivery of prevention services and intake function. This includes supporting Integrity Line deployment to National Societies, capacity building of National Societies in the region, Intake acknowledge receipt and triage of allegations, and punctually supporting investigation cases whenever needed, under the guidance of OIAI’s the Head of Investigations, Investigations Manager.

As an OIAI Officer, you will work as part of a team of problem solvers, helping to resolve complex humanitarian risk and integrity issues facing the IFRC. As an OIAI Officer, you will be expected to:

• Learn about how OIAI works and how we add value to IFRC and our National Society membership.
• Learn about the humanitarian sector, the Red Cross and Red Crescent Movement, and our approach to supporting affected populations.
• Think broadly and ask questions about data, facts, and other information.
• Use tools, techniques and our standard methodologies to support research, analysis, and problem solving.
• Produce high quality work that adheres to international professional standards for intake and investigation standards – supported by professional training and qualification.
• Keep up to date with key risk and integrity developments across the region and the humanitarian sector.
• Communicate confidently in a clear, concise, and articulate manner – verbally and in written form.
• Build effective working relationships with OIAI team members, and staff across the IFRC and our National Society membership.
• Embrace diverse perspectives and welcome opposing and conflicting ideas.
• Role model ethical behaviour and inspire others to act with integrity.
• Complete formal professional training and qualification in either audit or investigations.

Training Support
OIAI will fund study (using a distance learning model) towards the CIA (audit), ACFE (certified fraud examiner), or CHS SEAH investigations qualifications. You will be expected to study in your own time but will be provided time off for exam preparation. Your professional qualification is only one element of your training and OIAI supports our Officers with a blended approach to training and development, including professional study, one to one coaching, access to IFRC’s extensive digital learning platform, and internal soft skills training, to enable you to progress to management and leadership positions.
You will be given a departmental coach who, in conjunction with your line manager, will work to support your career and development and personal aspirations.

Job Duties and Responsibilities

The OIAI Officer, under the supervision and direction of the Intake Manager, and being part of the Prevention Team, and with regular review and guidance, will practically apply intake methodology, constructive approach to OIAI’s Prevention Plan for National Societies and investigation techniques to support and assist the OIAI in the following activities:

• Support the Intake Function globally to timely acknowledge receipt and proceed with the triage and assessment of allegations.
• Participate with the Intake Team and under the guidance of the Intake Manager, to determining the appropriate follow up on allegations (referrals, close at intake, investigations).
• Contribute to analysing the Organisations’ trends from the natures of allegations and identify gaps which need to be addressed.
• Contribute to communicating clear data and statistics to stakeholders on a quarterly basis, and support the Intake Manager and Head of Investigations in the analysis and communication products.
• Contribute to donor briefings and updates globally.
• Contribute to supporting OIAI in achieving a more visible and clearer communication both internally and externally.
• Support the development of value-adding suggestions to improve IFRC’s risk management and humanitarian operations.
• Support the prevention plan and activities based on the OIAI Appeal.
• Enhance and strengthen the deployment of Integrity Line, training programmes for National Societies, and promotion and administration of the rosters.
• Support OIAI’s annual global Conference on preventing corruption in humanitarian operations.
• Support the delivery of OIAI’s global assurance and investigations programme, as required.
• Organise and support the delivery of assurance, risk, and integrity workshops and conferences, to support the development of National Societies impacted by the crisis.
• Research, collect and analyse data with the aim of contributing to continuously improve the quality and relevance of audit and investigation projects, processes or systems.
• Contribute to investigation cases on a need basis and coordinate with the Investigations Manager and Senior Investigators.
• Be actively involved in broader projects of OIAI.
• Commit to achieving the agreed professional qualification, within 12 months.
• Inspire others to act with integrity.

Job Duties and Responsibilities (continued)

Duties applicable to all staff
1.    Work actively towards the achievement of the IFRC Secretariat’s goals. 
2.    Abide by and work in accordance with the Red Cross and Red Crescent principles.
3.    Perform any other work-related duties and responsibilities that may be assigned by the line manager.

Education

Required

• Educated to degree level or professional equivalent.

Preferred

• Degree in relevant fields (e.g., International Development, Human Rights, Humanitarian Policy, Political Science, Sociology, Economics, Audit, Crime/Policing, Investigations, Law, Psychology, etc.)

Experience

Preferred

• Experience working or volunteering in the Red Cross or Red Crescent Movement.
• Experience working in a multi-cultural and multi-language environment.
• Experience working or volunteering in the humanitarian or international development sector.
  

Knowledge, Skills and Languages

KNOWLEDGE AND SKILLS

Required

• Ability to plan work and manage conflicting priorities, handling multiple tasks simultaneously.
• Good research, analytical, and problem-solving skills.
• Ability to draft and edit various types of written documents and communications; produce quality notes, analysis, and reports; and ability to articulate ideas in a clear and concise style, in English
• Excellent interpersonal skills and the ability to establish and maintain effective partnerships and working relations in a multi-cultural environment, with sensitivity and respect for diversity.
• Thorough, with good attention to detail, and ability to check carefully for mistakes and potential improvements.
  
• Strong verbal and written communication skills.
• Good customer service skills.

Preferred

• Knowledge and understanding of theories, concepts, and approaches relevant to audit, risk, integrity, governance, ethics, fraud, corruption, and safeguarding.

LANGUAGES

Required

• Fluent spoken and written English

Preferred

• Good command of another IFRC official language (Arabic, French, or Spanish).

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability.

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.