Technical Engineer in Web Technologies

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this

Purpose

The ICRC SDT TI division is responsible for designing, implementing, and supporting ICT solutions for more than 20'000 of its employees worldwide. Within the IFPA Product Line (in charge of public websites) new Delivery Team member (title within an Agile/SAFe methodology), would provide support, development, and maintenance of the TI IFPA Public Outreach Product.

Accountabilities & Functional responsibilities

• Ensures the correct quality of applications implementation.
• Ensures all deployed applications operate properly and follows operational procedures.
• Anticipates technical and operational needs, identifies, and solves problems and provides orientation on the technologies used in the product under their responsibility.
• Contribute to design solutions, provides support and documentation on them, and may train support teams on their use.
• Resolves assigned incidents and requests while ensuring resolution time commitments are met according to the service and operational level agreements (SLAs and OLAs).
• Ensure that the tickets are managed and followed proactively / contribute to the monitoring of all product tickets and requests proactively (and management of backlog).
• Supports IT teams in the field in the use of global and centrally managed IT solutions.
• Works to continuously improve the ICRC's IT services & operations.

Professional Experience required / Certifications / Education required

• Minimum 5 years’ experience in a similar position
• Minimum 5 years’ experience in Drupal
• Minimum 2 years’ experience in WordPress
• Experience integrating and running technical solutions
• Experience in DevOps processes
• Experience in technical support processes
• Ability and willingness to learn and operate different application software
• Affinity for teamwork, excellent communication skills, and strong collaborative attitude, capable of working effectively with diverse teams, local and remote
• End-user service oriented, well-organized, open-minded, and adaptable
• Good knowledge of the English language (written and spoken)
• Motivated by the humanitarian work

Assets

• Experience with any of the following: Web technologies, Drupal, WordPress, PHP, Linux, SQL, Azure
• Agile methodology: Experience using Microsoft TFS/Azure DevOps, particularly the management of PBI (creation, follow-up, and review)
• Knowledge of Drush commands

What we offer

• Work and progressive professional development in an exciting international environment
• An inspiring opportunity to practice your profession in a humanitarian and multicultural organization
• Remote/hybrid work
• Stimulating benefits package

Additional information

• Type of role:  ICT Business Analyst 1 (800806)
• Working rate: 100%
• Location: BSSC (Tresnjinog cveta 1, Belgrade)
• Job level:  B3
• Length of assignment: Open-ended
• Type of position: Resident (The vacancy is open only for persons with Serbian citizenship or personal work permit in the Republic of Serbia)
• Application deadline: 31.01.2025.

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

If you are interested in this position, please send us your CV and Motivation letter in English.

Only shortlisted candidates will be contacted.