Migrant Service Assistant

Dublin

Organization: IOM - International Organization for Migration
Location: Dublin
Grade: Administrative support - Administrative Services and Support - Generally no need for Higher Education
Occupational Groups:
- Administrative support
- Migration
Closing Date:

Job Description

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Under the overall supervision of the Chief of Mission, the direct supervision of the National Project Officer, the Migrant Service Assistant will be responsible for providing effective and efficient assistance to beneficiaries of temporary protection with a specific focus on the needs related to movements from emergency accommodation to transitional accommodation settings.

Responsibilities

Support the implementation of the operational strategy of the project aiming to support BOTP’s in Ireland.
Undertake visits to assigned locations to carry out electronic registration, vulnerability screenings and follow up activities.
Disseminate key information to migrants. Carry out a mapping of services and assistance available to migrants in the local area and inform beneficiaries of all relevant services available. Refer cases with vulnerabilities identified as necessary.
Inform beneficiaries of their temporary accommodation assigned and assist in the coordination of logistics including transfer date.
Provide information session to migrants prior to transfer from emergency to temporary accommodation, accompany migrants during the transfer and ensure that migrants are aware how to access services in the new location.
Maintain and ensure confidentiality of all projects related matters in accordance with guidelines and instructions. Take active steps to mitigate fraud and malfeasance, and monitor the integrity of records containing individual data.
Perform any other duties as may be assigned.

Qualifications

Education:
• School diploma with four years of relevant experience; or,
• University degree in Business Administration, Social Science or a related field from an accredited academic institution with two years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience:
• Proven experience in a similar setting & capacity. Experience in liaising with governmental, intergovernmental authorities and non-governmental organisations would be considered an advantage.
• Experience working with migrants, refugees, victims of trafficking and other vulnerable groups.
• Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
• Previous work experience in international organizations and service industry companies would be an advantage.

Skills:
• Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
• Strong interpersonal & intercultural skills with attention to detail.

Languages:

• Fluent in English (oral and written) is required.
• Fluent in Ukrainian or Russian.

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (applicable only if position is with direct reports)

Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Special Short term ungraded (Up to 9 months)
Initial Contract Duration: 2 months
Vacancy Type: Call for Applications
Recruiting Type: General Service
Grade: UG

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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