HR and Admin Officer Iran South

Rights Respected, People Protected

About NRC:

The Norwegian Refugee Council (NRC) is a non-governmental humanitarian organization with 75 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, food security, livelihoods, legal Assistance, and water, sanitation, and hygiene sectors. The Norwegian Refugee Council has approximately 6000 committed and competent employees involved in projects across four continents. NRC runs the world's largest standby roster, NORCAP, with 650 professionals ready to be deployed on 72 hours notice when a crisis occurs.  

NRC in the Islamic Republic of Iran:

NRC started operations in Iran in 2012. We currently deliver humanitarian assistance in 10 provinces in Education, Food Security and livelihoods, Water, Sanitation and Hygiene (WASH), Shelter construction, as well as Information, Counseling, and Legal Assistance (ICLA). We co-lead several technical inter-agency working groups and provide capacity building to humanitarian partners in the country. Next to our programs, NRC Iran also built an advocacy unit to develop joint messages and initiatives among INGOs to improve the rights of the displaced.   Following several recent breakthroughs, NRC Iran is scaling up substantially its activities in support of the Government of Iran's efforts towards an estimated 3,6 million Afghans residing in the country and is expanding its programme unit.

Role and responsibilities

The purpose of the officer position is day to day implementation of the support functions responsibilities.

Generic responsibilities

1. Prepare and develop HR and admin reports as required by management. 
2. Ensure proper filing/archiving of documents. 
3. Promote and share ideas for improvement of the support functions. 
4. Promote the rights of refugees and displaced in line with the advocacy strategy. 
5. Identify and report protection needs and gaps and explore and propose new and safer ways to address needs. 
6. Use initiative in day-to-day problem solving in line with agreed procedures, priorities, and standards for the area of work.
7. Compliance and adherence to NRC policies, guidance, and procedures
8. Implement delegated support function portfolio according to plan of action.

Specific responsibilities

1. Coordinating recruitment of Area South staff based on internal SOP and minimum standards. 
2. Responsible for setting inductions and follow up onboarding plan for new joiners in collaboration with HR CO, LMs and induction focal points.
3. Maintain compilation of proper individual files for NRC employees at the office level in coordination with the country office and keep the records up to date in Iran Filling tree. 
4. Proceed with all the administration roles in the area, including AO support for the team’s travelling, accommodation, premises, and any related activity. 
5. Make suggestions for development of integration and cohesion. 
6. Archiving hard copies of employees’ contracts and amendments in a disciplined manner. 
7. Support area staff in submitting Work Development Plans (WDP) in NRC People 
8. Assessing required trainings for area staff and communicating it with HR CO, collaborating on holding trainings, workshops, and seminars 
9. HR Team support for any related matter (Training, Duty of Care counselling, particular need discussion, etc.) 
10. Capacitated the local partner staff in the HR mandatory process, including the tracking and supervising Health Allowances support agreed upon specific MoU and any related matter. 
11. Supervision and collection of Partners JDs and contracts when required.
12. Provide administrative support to area staff.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

Area Manager 
HR Country Office 
Area South staff 
Local Partners' counterpart 
Travel and Accommodation Services suppliers

Competencies

Competencies are important for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies

Generic professional competencies:

Proven experience in the humanitarian sector is an asset. 
Proven experience of HR/Administration management 
Documented results related to the position’s responsibilities.

Context/ Specific skills, knowledge, and experience:

Proven knowledge and skills related to Human Resources and Administration in the Iran context and labor laws
Fluency in English and Farsi, both written and spoken 
Excellent communication and interpersonal skills

Behavioral competencies

These personal qualities influence how successful people are in their job.

Planning and delivering results. 
Working with people 
Communicating with impact and respect 
Coping with change 
Empowering and building trust

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

The Job Description. 
The individual Work- and Professional Development Plan 
The NRC Competency Framework.