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Protection Case Management Officer

Kayin State

  • Organization: IRC - International Rescue Committee
  • Location: Kayin State
  • Grade: Junior level - Junior
  • Occupational Groups:
    • Refugee rights and well-being
    • Protection Officer (Refugee)
    • Project and Programme Management
  • Closing Date:

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Protection Case Management Officer will be responsible for assessing referred cases against relevant criteria, responsibly disbursing cash and/or in-kind assistance, conducting referrals and/or coordinating provision of required additional services, and completing follow-up. The Protection Case Management Officer will receive technical supervision and support from the Protection Case Management Specialist and will be supervised for operational matters on a day-to-day basis by the Protection Manager (Southeast) in order to contribute to implementation of emergency responses. It is anticipated that the active caseload will not exceed 30 cases, with a relatively small proportion of those requiring comprehensive protection case management.

MainResponsibilities

Major responsibilities of the Protection Officer (not exhaustive) are listed below:

Management of Cases

  • Identify and receive referrals regarding individuals and families (including carers) who have experienced sudden financial shock and are detected during registration, outreach and other activities.
  • Conduct household visits and center-based interviews to assess the needs of individuals and families and assess their eligibility for emergency assistance (cash or in-kind).
  • Provide information to individuals and families about their entitlements, including what services and are available (including beyond the scope of services provided by IRC), and support access through quality referrals.
  • Deliver focused psychosocial support and offer unfocussed psychosocial support activities at community level.
  • Provide technical support to team members as needed.

When indicated, support beneficiary families through provision of comprehensive case management:

  • Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals.
  • Offer individuals and families’ choices and options, including seeking out alternatives when the needed services are not available, and actively involve individuals and/or families in decision making that will affect them.
  • Assess risk and support individuals and families to understand risks relevant to their situation.
  • Link individuals and families with support networks, and other community-based resources, as appropriate.
  • Directly coordinate provision of services by other service providers in accordance with needs in each case.
  • Ensure appropriate monitoring, review and follow up of cases, including complete and updated documentation.
  • Determine if and when it is appropriate to discontinue follow up to individuals and families (case closure).

Data management and reporting

  • Manage, file and store data, ensuring the confidentiality of the information
  • collected and the services provided.
  • Provide monthly update tracker to Supervisor, and technical supervisor.
  • Provide updates about work planning as requested.
  • Support the implementation of M&E tools and report on problems in the implementation of the program.
  • Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case
  • management and reporting requirements.

Local-level coordination andrepresentation

  • Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area (coordinated by the Protection Information Officer or Assistant) and take proactive steps to remain informed about the available services.
  • Receive cases referred from other agencies. Provide feedback about actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.
  • Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.

 

Minimum Qualifications:

What should you have?

  • Bachelor/Degree in Social work, Counseling, Psychology or other related field.
  • At least 2 years of experience in counseling, social work or working responsibly with vulnerable populations.
  • Experience working with a community based approach, in Southeast region , is preferred.
  • Experience working with protection emergency response, case management in the Southeast region.
  • Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times.
  • Good communication skills.
  • Excellent interpersonal and problem-solving skills, creativity and flexibility.
  • Ability to work autonomously, take initiative and responsibly escalate issues.

Myanmar nationals with relevant skills sets and proven experience of working at international level are strongly encouraged.

 
IRC is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, sex, color, national origin, sexual orientation, age, marital status, veteran status, or disability. IRC’s GEDI, Gender Equality Diversity and Inclusion policy applies to all IRC Staff.
IRC practices zero-tolerance against any abusive action. IRC’s Child Safeguarding and Adult Safeguarding Policy applies to all IRC staff.
Candidates are required to declare in advance should there be any relative or family member currently employed in IRC. Failure to do so, he/she will result in the termination of the employment contract even after successfully being selected.

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Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.