Junior Registration Assistant - UNOPS - LICA - 3

Hardship Level (not applicable for home-based)

A (least hardship)FamilyUNOPS LICA32025-02-04January 29, 2025IMPORTANT INFORMATION:

This position is advertised to internal and external applicants. Only Mexicans or candidates holding a permanent residency or valid work permit in México will be considered eligible (attach the corresponding document in the application).

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern, is subject to proof of full vaccination against COVID-19, independently of contract type and duration. The selected candidate(s) will be required to provide proof of vaccination prior to recruitment.

Applications are encouraged from all qualified candidates without distinction on the grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Only short-listed candidates will be notified. The recruitment process might/could include a written test and/or oral interview for this job opening. No late applications will be accepted.

UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training, or any other fees).

This position is offered under UNOPS Local ICA contract until 31/12/2025 with possibility of extension.

Remuneration: A competitive compensation and benefits package is offered. For more information on UN salaries, allowances and benefits, please visit the portal of the Office of HR Management of United Nations. UNHCR also offers comprehensive medical insurance and pension plans.


1. General Background
(Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)

The United Nations High Commissioner for Refugees (UNHCR) has a mandate to provide international protection and search durable solutions for refugees and stateless individuals.

In Mexico, UNHCR works by providing technical advice on asylum matters and refugee status determination, along with their respective procedures. It also collaborates with relevant Mexican authorities to identify individuals with international protection needs, particularly focusing on the identification and protection of special groups such as unaccompanied or separated refugee children and adolescents, victims of human trafficking, and stateless persons.

In partnership with Mexican civil society organizations, UNHCR also supports the strengthening of mechanisms and initiatives that promote and facilitate the integration of refugees and stateless persons in Mexico.

2. Purpose and Scope of Assignment
(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)
     
Under the supervision of the Senior Registration Assistant, or his/her designated mandated representative(s), Junior Registration Assistant will:

• Carry-out intake and triage of cases arriving at UNHCR’s Registration Center.
• Manage the crowd inside and outside the Registration Center.
• Accompany cases to specific services to make sure they are in the correct waiting area and liaise with the security guards to maintain a dynamic and swift attention circuit within the registration center.
• Identify potential protection cases (people with specific needs) and refer to the supervisor to ensure timely attention is provided.
• Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
• Conduct pre-registration interviews in accordance with local SOPs and registration standards, as required.
• Carry-out general administrative work: photocopies, printing, assembling documents, etc., as required.
• Collaborate with registration and protection staff and/or partners in the delivery of a good service in the Centre.
• Perform other related tasks as may be required or assigned by the supervisor.

3. Monitoring and Progress Controls
(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)
     
• Weekly/Bi-Weekly analysis/discussion of cases.
• As an active UNHCR team member, efficient, timely, responsive, client-friendly, and high-quality support rendered to UNHCR and its beneficiaries in the accomplishment of her/his functions.
• All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members must discharge their responsibilities consistent with the core, functional, cross-functional, and managerial competencies and UNHCR’s core values of professionalism, integrity, and respect for diversity.
• Age, Gender, and Diversity (AGD) perspective is systematically applied, integrated, and documented in all activities throughout the assignment.

4. Qualifications and Experience
(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)

a. Education (Level and area of required and/or preferred education)
     
• Completed high school or its equivalent with certificate.

b. Work Experience
(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)
     
• 0 years with a bachelor’s degree or equivalent in Social Sciences, Statistics, Mathematics, Information Technology or related fields.
• or 1 year of relevant experience with High School Diploma in lieu of the bachelor’s degree.   
• Previously experience working with refugees or displaced people is considered an asset.


Desirable
Experience in working with UNHCR ProGres software.

c. Key Competencies
(Technical knowledge, skills, managerial competencies, or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)
     
Functional Skills
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)

Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation

Cross-Functional Competencies:
Analytical Thinking
Technological Awareness
Planning and Organizing

 

Standard Job Description

Required Languages

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Desired Languages

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Additional Qualifications

Skills

Education

Certifications

Other information

This position doesn't require a functional clearance

Home-Based

No