Corporate Mobile Services Consultant

We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

The Inter-American Development Bank Group (IDBG) is a diverse, versatile, and passionate community dedicated to improving lives in Latin America and the Caribbean.

The Technology and Transformation Department (TTD/TDS) is seeking an IT professional to provide local IT support for VIP/Executive Users at our Headquarters (HQ) office

TTD/TDS is compromised to facilitate the Bank’s mission to improve lives by delivering added value to the business through IT solutions in headquarters and the country offices, including infrastructure and services.

What you’ll do

1. Mobile Line Management: Oversee the management of corporate mobile lines in HQ, ensuring efficient allocation, activation, and deactivation processes. Monitor usage, optimize costs, and handle any issues related to service providers.
2. Procurement of Devices: Manage the procurement process for mobile devices in HQ. This includes sourcing and ensuring timely delivery of equipment to meet organizational needs.
3. Inventory Control: Maintain accurate records of procured devices and mobile lines in HQ, ensuring that inventory is controlled and well-managed.
4. Customer Service: Respond promptly to incoming calls, emails, and IT service needs from IDBG Front Officers and TTD users.
5. Vendor Liaison: Act as the primary point of contact with AT&T to address mobile service providers issues.
6. Project Support: Collaborate with other departments during bulk purchases and upgrades of mobile devices.
7. Liaison: Act as a liaison between TTD team members and AT&T to manage and administer bank lines.
8. Documentation: Ensure that operational documentation is current and properly registered in tickets, reports, etc., as required.
9. Continuous Improvement: Identify opportunities to improve the management of mobile lines and procurement processes, implementing best practices and staying informed of industry trends.

What you'll need

• Education: Bachelor’s degree in computer science (or equivalent advanced degree) or other fields relevant to the responsibilities of the role.
• Additional Education:

          MS Windows 11, MS O365, Teams Rooms, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI, and workstation maintenance.

          ITIL processes for incident, service request, and knowledge management.  ITIL certification is a plus.

          ISO 9001:2015 and continuous improvement frameworks is a plus.

• Experience: 2 years of relevant profesional experience.
• Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.

Requirements

Citizenship: You are a citizen of one of our 48-member countries. 

Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

Type of contract: International Consultant Full-Time.

Length of contract: 12 months (Up to 36 months of contract)

Work Location: On site, Washington D.C.

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee's life. These benefits include:

• A competitive compensation packages.
• Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
• Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
• Savings plan: The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• Hybrid and flexible work schedules.
• Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
• Health and wellbeing:  Access to our Health Services Center which provides preventive care and health education for all employees.
• Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.

Our culture

At the IDB Group we work so everyone brings their best and authentic selves to work, willing to try new approaches without fear, and where they are accountable and rewarded for their actions.

Diversity, Equity, Inclusion and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us at  to request reasonable accommodation to complete this application.

Our Human Resources Team reviews carefully every application.