Program Coordinator

Job Overview: 

Are you passionate about making a real difference in people's lives? Join IRC as a Program Coordinator and play a pivotal role in connecting clients with long-term sustainable solutions!

This role offers an excellent opportunity to work in our dynamic and encouraging environment, where we impact newly arrived refugees and immigrants. You will educate clients about the Temporary Assistance for Needy Families (TANF) program, ensuring understanding and compliance. We will collaborate with clients and employment specialists to provide personalized outreach and job placements, ensuring meaningful employment opportunities for all!

Responsibilities: 

Include, but are not limited to:

• Lead program to secure job placements for clients.
• Meet with eligible clients to develop their Family Independence Plan (FIP) and coordinate with their employment specialist to ensure alignment with their employability plan.
• Conduct TANF Benefits trainings and provide social services resources, serving as a technical expert for clients and the team.
• Coordinate client attendance and efficient operation of weekly Vocational English as Second Language (VESL) classes administered by partner organization.
• Refer clients to English as Second Language (ESL) classes coordinated by local community colleges.
• Work with the local American Job Center and other training providers to facilitate access to vocational trainings and draft SOPs for enhanced refugee access.
• Build and maintain partnerships with local volunteer agencies and employers to create effective referral processes and identify job opportunities, ensuring clients access and secure meaningful placements.
• Establish strategic partnerships with educational institutions, vocational training providers, and community organizations.
• Assist with post-placement issues and ongoing employment needs such as monitoring client job performance, wages, and satisfaction.

Position Reports to: Program Supervisor

Position directly supervises: Employees, Volunteers and Interns

Indirect Supervision: N/A

Internal: Collaborate with other departments, especially when caseloads overlap. Coordinate with Finance, Community Relations, and Development teams.

External: Community-based organizations, employers, educational institutions and workforce agencies.

Job Requirements:

• Preferred: Undergraduate degree in Business, Social Work, Social Sciences, Education or a related field, or equivalent work experience.
• Preferred: Minimum of 2 years’ relevant experience in immigrant services, workforce development, or economic empowerment.
• Desired: Supervisory or mentoring experience.
• Proven experience in guiding clients through the US job search process. Knowledge of the Silver Spring job market is a bonus.
• Ability to work as part of a team and supervise volunteers and interns.
• Proven success in achieving goals and working effectively in a dynamic, multi-cultural environment.
• Demonstrated success in communicating effectively.
• Proven track record to contribute independently and as a team member.
• Self-starter with excellent problem-solving skills, able to multi-task, prioritize, take initiative, and manage time effectively.
• Proficient in English, both spoken and written; bilingual ability in Amharic, Dari, French, Kinyarwanda, Pashto, Spanish, or Swahili is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and online databases.
• Possess a valid driver's license, reliable vehicle, and current insurance to facilitate travel for on-site visits and client interactions.

Working Environment

• The role combines office tasks, remote work, and on-site visits within the service area.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.