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Cultural Mediator, MHPSS

Dublin

  • Organization: IOM - International Organization for Migration
  • Location: Dublin
  • Grade: Level not specified - Level not specified
  • Occupational Groups:
    • Public Health and Health Service
    • Humanitarian Aid and Coordination
    • Culture and Sport
  • Closing Date: 2025-04-30

Job Description

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at: IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates. 

IOM opened an office in Ireland in 2001. Ireland became a full member government of IOM in 2002. IOM Ireland provides with programming activities in the following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter-Trafficking, Protection, Mental Health and Psychosocial Support (MHPSS).
 
Context
Under the Overall supervision of the Project Manager and the direct supervision of the Site Coordinator the incumbent will be accountable and responsible for providing efficient administrative assistance and support to the day-to-day administrative, HR and finance tasks related to the implementation of the MHPSS project. 
 
The MHPSS Project is designed to support the International Protection Accommodation Services (IPAS), of the Department of Children, Integration, Equality, Disability and Youth, to provide international protection applicants residing in Citywest and potentially other Centres in the Dublin area, with Community-Based Mental Health and Psychosocial Support (CB MHPSS) through Psychosocial Mobile Teams, with the aim of improving psychosocial well-being from a bio-psychological, socio-relational and cultural perspective and strengthening the overall resilience of beneficiaries, who have recently applied for International Protection (IP) in Ireland 

Responsibilities

  1. Assist in the cultural mediation activity, by facilitating communication between service providers and migrants (from English into different migrants’ mother tongue and vice versa), and always respecting the principles of neutrality, accuracy, impartiality, confidentiality; 
  2. Provide support to the International Protection Accommodation Services (IPAS) staff in Citywest to interpretate from English into different migrants’ languages; 
  3. Assist the international protection (IP) applicants in understanding of administrative procedures; 
  4. Assist through interpretation in collection of information and data and case identification and referrals; 
  5. Support the international protection (IP) applicants when reaching out to service providers in Citywest through interpretation and mediation support. This could include, when needed, assistance in the completion of relevant forms; 
  6. Assist in the identification of vulnerabilities and refer to IPAS for their onward referral to appropriate services in Ireland; 
  7. Support through interpretation provision the relevant IOM Implementing Partners (IPs) in the implementation of psychosocial support and community engagement activities for the IP applicants in Citywest; 
  8. Conduct outreach activities to support delivery of MHPSS services to facilitate the activities of mental health professionals (i.e. counsellors and psychotherapists) in services delivery; 
  9. Support the mental health professionals to organize general counselling sessions and focus group discussions, as well as psycho-education activities, by providing interpretation assistance. Interpretation for the individual sessions might also be provided remotely (phone or online); 
  10. Prepare all relevant documentation related to the project and regular report to the Project Management Team on the activities performed in Citywest; 
  11. Any other related task, as required. 

Qualifications

Education
  • High school Diploma with at least 4 years of relevant professional experience 
  • University degree with at least 2 years of relevant professional experience. 
  • Completion of trainings in cultural mediation for mental health settings, and competence in the MHPSS specialized vocabulary would be an asset. 
Accredited Universities are those listed in the UNESCO World Higher Education Database.
 
Experience
  • At least 2 years of experience in cultural mediation in the framework of migrants’ assistance. 
  • Previous experience with international organizations, NGOs, EU Agencies and/or Irish law enforcements or Government’s Departments would be an asset. 
  • Knowledge of PFA and IASC guidelines for MHPSS in emergencies, as well as health and migration administrative procedures is an advantage. 
  • Valid driver’s license with at least five years driving experience an advantage. 
Skills
  • Interpersonal skills (i.e. empathy and emotional resilience) 
  • Intercultural competence and communication skills
  • Culture-specific knowledge
  • Capacity to prevent and mitigate conflicts and bridge gaps due to language misunderstandings, in an objective and impartial manner, between the beneficiaries and the authorities. 
Languages
  • Fluency in English and Arabic
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
 
Required Competencies
 
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
 
Values - all IOM staff members must abide by and demonstrate these three values:
  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
  1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
  2. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
  3. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
  4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
  5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
  6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Special Short term ungraded (Up to 9 months)
Initial Contract Duration: Until April 2025
Vacancy Type: Call for Applications
Recruiting Type: General Service
Grade: UG
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.