Head External Relations Services Section

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Head External Relations Services Section supports the implementation of the Resource Mobilization Strategy across the External Relations and Communications Department (ERCD), including by closely monitoring incoming contributions and producing regular updates and forecasts for internal and public use. The incumbent of the post reports to the Director of Partnerships.

Oversees the development of the External Relations and Communications Department’s (ERCD) plans and targets towards the Resource Mobilization and Outreach Strategy (ReMOS) and maintains a monitoring system to follow-up on their implementation and reporting. Oversees the Agency’s donor funding pipeline and monitors expected cash inflows in coordination with Finance Department; leads on forecasting and income planning, including preparing timely input for the Financial Working Group’s meetings; ensuring that donor reporting and income recording are completed in a timely and accurate manner; acts as ERCD’s focal point for cooperating and coordinating with the Finance Department on producing internal updates that show incomes versus expenditures. Acts as ERCD audit focal point for the Finance Department. Oversees and coordinates the production of funding analyses, including trend analysis, risks and opportunities, and high-quality dashboards and visuals to support decision-making by the Agency’s Senior Management. Oversees production and publication of the annual data tables on the Agency website as well as preparation of tailored funding data for internal and external stakeholders. Supports the Director of Partnerships and ERCD management team’s collaboration and integration towards ReMOS implementation, including undertaking special projects in support of the ReMOS implementation in the department. Oversees the production of the ReMOS Chapter of the Annual Operational Report. Coordinates with Digital Impact, Technology and Innovation Department (DITID) on the development and roll-out of new tools such as Salesforce in ERCD for income tracking (public and private), donor relations management (public and private) and reporting; development of new reports in SAP. Oversee any dedicated staff or contractual relationships to support tool roll-outs and maintenance, including coordination of workplans and costing, etc.. Oversees the Information Management function for ERCD, including ensuring that ERCD staff and units share information coherently and in a way that contributes effectively to UNRWA’s external relations and resource mobilization goals; leads on developing and delivering internal communications in support of RMS implementation within ERCD, with Representative Offices, and across departments and fields. Supports the Director of External Relations and Communications and Director of Partnerships in coordinating with the Executive Office (EO), the Planning Department, the Finance Department, Representative/Liaison Offices, Field Offices, HQ Departments and others on issues of relevance to ERCD, including emergency preparedness, harmonization of donor reporting. Acts as ERCD focal point for drafting and clearing of external reports such as the Annual Operational Report, and Emergency/Flash Appeal Reports. Ensures that due diligence on human, financial and operational resources related to private partners is conducted in line with UNRWA’s regulatory framework. Provides direct supervision and overall guidance to the Contributions and Projects Units, and the due diligence team.

UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Deciding and Initiating Action Delivering Results Planning and Organizing Creating and Maintaining Impact and Partnership Adapting and Responding to Change

Advanced university degree from an accredited educational institution in political science, international relations, business or public administration, law, economics, development, humanitarian studies or a related discipline.

Training courses and/or certificate(s) in Information Management (IM) and systems/processes, including tools for IM such as Customer Relationship Management (CRM) platforms is desirable.

At least seven years of progressively responsible and relevant experience in resource mobilization is required. A minimum of four years of work experience supervising staff in large public, international or non-governmental organizations is required. Unless already serving as an international staff member in the UN Common System, at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of citizenship is required. Experience in planning and monitoring progress towards set goals; income forecasting and exposure to budget preparation and designing and/or implementing information management processes and/or systems is required. Advanced university degree from an accredited educational institution in political science, international relations, business or public administration, law, economics, development, humanitarian studies or a related discipline is required. Experience in private sector fundraising is desirable. Knowledge of international development and humanitarian funding frameworks, standards and terminology is desirable. Knowledge of Arabic would be a strong asset and is desirable.

Excellent command of written and spoken English is required. Knowledge of Arabic would be a strong asset and desirable.

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

This is a UN Regular Budget post. Type of Contract and duration: 2 years, with the possibility of further extension. The incumbent will be required to travel regularly inside the Agency's area of operations. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The Personal History Profile (PHP) should be completed with full work experience under the experience tabs as per the requirements in the Job Opening. All university degrees must also be stated, where applicable. UNRWA personnel must ensure adding their contract type and grade level. Given the large pool of applicants, only shortlisted candidates will be contacted for further assessment. Providing incorrect or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post, when the need arises. Equivalency: A first level university degree in combination with additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Join our eco-friendly organization dedicated to environment sustainability and targeting to be plastic free by 2025. The Agency disqualifies applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated while a misconduct process was pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct is underway; and those individuals may be prohibited from employment with the United Nations. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org/

Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.