Intake Assessment Assistant - Daily paid – equivalent to A10

Type of Contract: Daily Paid contract modality only Benefits: Equivalent to Fixed term Grade 10. Daily Paid Rate starting from JOD 30.845

UNRWA- Headquarters Amman

In accordance with established daily paid guidelines, the daily paid contract is limited to a maximum duration of nine consecutive months. Any potential re-engagement will be subject to the availability of funds, satisfactory performance, ongoing need, and compliance with the relevant re-hiring conditions.

In accordance with Agency policy and procedures, the incumbent: • Assists the Central Intake Unit (CIU) Investigations Officer (Intake) in the efficient organization and administration of the Agency's misconduct intake process in matters related to the assessment of allegations of misconduct; • Prepares and drafts written assessments of allegations of misconduct and clearly outlines the available information; • In compliance with due process requirements, makes information-based inquiries and/ or interviews with diligence to ensure confidentiality and accuracy of evidence gathered and impartiality of conclusions reached; • Supports UNRWA Hotline Officer in handling complaints whilst ensuring complaints across all field offices are appropriately maintained and registered; • Registers complaints of non-misconduct received by DIOS in the designated complaint registry and provides a regular update to the DIOS Investigation Officer on the data statistics; •Performs other tasks as required.

• A University degree from an accredited educational institution in Law, Investigations, Human Resources, Management, Communication, Business or a related discipline. • At least one year of relevant experience in supporting investigation or administrative inquiries, communications or related field is required. • Experience working in the United Nations is desirable. • Experience working in intake/investigation related disciplines is desirable. Competencies UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply bydefault; • Planning and organizing with attention to detail and discretion; • Analyzing • Following Instructions and Procedures • Technological Awareness: Ability to operate personal computers and work on MS Officeand database applications; • Coping with Pressure and Setbacks • Sound drafting skills in both English and Arabic For guidance on how to prepare for competency-based interviews: https://hr.un. org/page/prepare-competency-based-interview

Excellent demonstrated command of spoken and written English and Arabic. Please list all languages that you know including your mother tongue and indicate your proficiency level from the drop-down list provided in the system considering the below: • If you possess an excellent level of proficiency in English language, kindlyindicate this as "Fluent" in your application. • If you possess a good or very good level of proficiency in English language, kindly indicate this as "Confident" in your application. • If you possess a basic level of proficiency in English language, kindly indicate this as "Basic" in your application.

UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Org. Setting and Reporting Intake Assessment Assistant reports to DIOS Intake Investigator. Assessment: During the assessment, the applications will be given preference based on the following desirable qualification: • Provided very good understanding of the context of Palestine refugees and UNRWA operations. The shortlisted candidates will be afterward evaluated based on: • Technical Test • Competency-based Interview Equivalency: Equivalency may apply for this post. • Candidates with a combination of additional relevant academic qualifications and/or additional years of progressive work experience may also be considered on equivalency. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. General Information: • This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. • The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded. • Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs. • Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. • UNRWA encourages applications from qualified and experienced women. • A roster may be created from the selection exercise, and that successful candidates may be appointed to the same post. In the case of multiple or recurring posts, that a roster will be created from which the candidates will be selected for appointment. • Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. • Applicants will be disqualified when it becomes apparent that he or she provided incorrect, incomplete or misleading information on his or her personal history profile or during the recruitment process. If the applicant is also a staff member, the provision of incorrect, incomplete or misleading information in the personal history profile may also amount to misconduct. The Agency may indefinitely refuse to accept applications from an applicant who has previously provided incorrect, incomplete or misleading information on his or her personal history profile or during a recruitment process or committed plagiarism. • For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. • Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. • The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. • UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. • The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. • UNRWA is funded almost entirely by voluntary contributions from UN member states,regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. • Applications from UNRWA staff member who had been demoted with deferred eligibility for promotion will not be considered. • Applications from Staff members who were recipients under the Early Voluntary Retirement or Exceptional Voluntary Separation Schemes will not be considered. • Applications from Internal candidates serving for less than one year in their current post will not be considered. • The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality. • A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS. • UNRWA reserves the right to proceed only with internal candidates or proceed with the candidates of an under-represented gender for any vacancy announcement when it determines that the short-list for a single post at any grade level is excessively long.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.