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Information Technology (IT) Systems Associate

Luanda

  • Organization: UNDP - United Nations Development Programme
  • Location: Luanda
  • Grade: Consultancy - SB-3 (SC6/SC7), Service Contract, Local Contractors Agreement
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: 2025-03-06

Background

Under the overall guidance and supervision of the UNCTADs Project manager in Angola, the IT Systems Associate will provide technical support services to Angolan Customs. 
The IT Systems Associate should promote a client-oriented approach.

Diversity, Equity and Inclusion are core principles at UN:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UN including our values and inspiring stories.

UN does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
 
Duties and Responsibilities

1. Assisting in the IT Systems programming, focusing on achievement of the following results:

  • Be part of a team responsible for building and deploying software in a standardized manner.
  • Help ensure that processes, services, business rules, and the repository are aligned with best practices and client standards concerning performance and governance.
  • Test and implement applications and integration components that support the Customs operating environment and its processing.

2. Ensures provision of technical support, focusing on achievement of the following results:

  • Provide technical assistance and support in the prototyping, testing, piloting, rollout, administration, and maintenance of all ASY5 system e-Documents, including necessary remedial actions.
  • Assist in preparing instruction sheets to guide end-users during testing and production runs.
  • Support other UNCTAD experts and the National Project Team.

3. Support the IT systems debugging, focusing on achievement of the following results:

  • Perform basic technical developments and system configuration requirements.
  • Develop basic software around the ASY5 system.
  • Participate in the maintenance of ASY5 system in all offices.

4. Support the IT systems documenting, focusing on achievement of the following results:

  • Collaborate in maintaining and preparing technical documentation related to software development, bug fixes, and any other pertinent documentation.
Competencies

Corporate Competencies:

  • Demonstrates commitment to UNCTADs mission, vision, and values.
  • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:

Job Knowledge/Technical Expertise

  • Demonstrates professionalism with foundational expertise in programming languages, structured and object-oriented design, and systems analysis.
  • Possesses good knowledge of scripting, query languages, document management, and system development of moderate complexity.
  • Exhibits strong analytical and problem-solving skills.
  • Ability to support system maintenance.
  • Displays a commitment to meeting goals with persistence and maintaining composure under pressure.
  • Promotes gender equality and ensures inclusive participation in all work areas.

Teamwork:

  • Exhibits strong teamwork skills by collaborating effectively with colleagues to achieve goals, valuing others' input and expertise, and maintaining a willingness to learn. 
  • Prioritizes the team agenda over personal interests, supports group decisions, and shares credit for successes while accepting joint responsibility for shortcomings.

Client Orientation:

  • Demonstrates strong client orientation by viewing service recipients as clients and understanding their perspectives. 
  • Builds trust-based partnerships, identifies needs, provides tailored solutions, and stays informed about developments affecting clients.
  • Maintains clear communication on project progress and ensures timely delivery of services.

Technological Awareness: 

  • Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
     
Required Skills and Experience
 
Education:
  • Secondary Education with specialization in information technology or related field. University Degree in Computer Science, information technology or related field is desirable , but it is not requirement. 
Experience:
  • Must possess at least 1 year of experience in the field of IT with a Bachelor’s degree, or 3 years of experience with a secondary education. Experience could include areas such as:
    • OS Administration
    • RDBMS Administration and Programming
    • System Analysis and Design
    • Programming
    • Web Services 
    • Installation and System Upgrades
  • Some experience in designing and developing RESTful APIs for a microservices architecture using Java, with frameworks such as Quarkus and Spring Boot, is mandatory 
Disclaimer
 
Non-discrimination
 
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

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