Knowledge Management Officer (E-Learning Content and Engagement) – Retainer

As a cross-cutting service to the three initiatives referenced above, the Global Programme on Nature for Development requires research support on a continuous basis in order to ground the project's activities scientifically, to complement program and project development, and to identify synergies with existing initiatives both internal and external to the UN system. The support needed also consists of support in 'scanning the horizon' for new initiatives and innovations in the sector, as well as assistance with special projects such as publications, communications, and research support to the Global Programme's manager in her role advising UNDP senior management.

The Knowledge Management Officer will carry out the following tasks:

• Assist in conducting research and analysis on emerging trends in biodiversity, ecosystems, and sustainable development to inform the development of new course materials and content updates.
• Assist in designing infographics, posters, and promotional materials to support the marketing of e-learning offerings and related initiatives.
• Assist in the development of content strategies for the promotion and engagement of e-learning courses, ensuring alignment with target audiences and organizational objectives.
• Collaborate with subject matter experts to ensure the accuracy, relevance, and accessibility of educational content related to environmental sustainability topics.
• Organize and manage virtual events, webinars, and workshops, including planning, technical support, and post-event reporting.
• Maintain and update online learning platforms, ensuring smooth user experiences and troubleshooting any technical issues.
• Coordinate translations and localization of e-learning materials and multimedia content with translators to ensure accessibility in various languages.
• Support the development of interactive data visualizations for reporting on biodiversity, ecosystem health, and other sustainability metrics.
• Create detailed documentation and guides for both users and team members, including tutorials on accessing, navigating, and engaging with e-learning platforms.
• Monitor the effectiveness of e-learning courses, collecting and analyzing user feedback to improve course design and delivery.
• Collaborate with IT teams to integrate innovative tools and technologies into the e-learning platform, such as AI-driven learning pathways or gamification elements.
• Maintain and manage a digital asset library for multimedia and educational content, ensuring proper organization and accessibility for team members and partners.
• Assist the Knowledge Management Specialist to ensure compliance with accessibility standards in all e-learning materials, including adherence to WCAG (Web Content Accessibility Guidelines).
• Assist the management of user engagement campaigns, including the creation of newsletters, email campaigns, and social media posts to drive participation in courses and events.

Monitoring and Progress Controls

The contractor will be supervised by the Senior Technical Manager of the Global Programme on Nature for Development, and the contractor and supervisor will determine progress and next step in mutual communication.

• Advanced university degree (master's or equivalent) with no relevant experience is desirable; OR 
• First-level university degree (undergraduate, bachelor, or equivalent) preferably in the field of arts, communication, environmental management/sciences, international relations, political science, international law, business and management, social studies, international development, and/or other fields relevant for biodiversity planning and research around topics prioritized by the Global Programme on Nature for Development, or any related field, with two (2) years of relevant experience, will be considered an asset; OR
• Secondary school diploma (or high school equivalent) with six (6) years of relevant experience are required.

• Relevant experience is defined as  professional experience working on at least one of the following topics at a conceptual and/or practical level: education; instructional or graphic design; multimedia content creation and editing, biodiversity/climate change; human/civil/indigenous rights; social entrepreneurship/impact investing; local economic development and civil society engagement.