Business Development Manager

The mission of ITM is to develop Smart Facilities which guarantee efficient, innovative and sustainable management of technologies for UN facilities and other partners, in consistency with Sustainable Development Goals (SDGs). Among other technologies, we are committed to offering a framework of best practices, and to delivering resilient, highly available and sustainable green energy solutions and services that enable innovation to flourish throughout the organization. The Business Development Manager will be responsible for improving and grow UNDP Information Technology Management/Smart Infrastructure Services business, by establishing and developing relationships with customers, suppliers and other partners. Working at the Business Development Group, the cornerstone of successful revenue growth and resource mobilization, the resource will play a key role in the strategic development of ITM Smart Infrastructure services. The resource is expected to manage, market, and sale a number of services and products developed by the team as follows: green energy, eMobility, mini-grid, solar panels, energy storage, Vehicle-Grid-Integration, Smart Building, Internet of Things (IoT), smart sensors, cloud infrastructure, connectivity, digital and collaboration solutions.

The Business Development Manager will report to the Chief of Smart Infrastructure Services and will identify new business opportunities in order to generate revenue, improve profitability and help the business grow. The work can involve careful strategic planning and positioning of the unit in the UN system, NGO and human development arena. This opportunity is aligned with the Strategic Plan 2022–2025 | UNDP  and aims at supporting the SDGs.
 

Duties and Responsibilities

Lead the Business Development Group:

• Lead team of young professionals
• Develop and improve the organization by thinking and working strategically, setting clear aims and objectives while seeing the bigger picture.
• Establish the foundation of cooperation, through innovative and proven strategies
• Develop staff into valuable business collaborators and provide training to team members

Development of Business Strategy:

• Develop a business development strategy focused on sustainable growth
• Develop a strategy focused on growth and on customer satisfaction
• Provide trustworthy feedback and after-sales support
• Regularly survey the UN and NGO market to assess demand for specific products and services. Keep abreast of trends and changes in the business world and identify new markets and customer needs
• Prepare service agreement ensuring adherence to UN rules and guidelines
• Identify and implement opportunities to enhance business operations
• Perform accurate costing and consistent pricing for all programs and products/services, develop pricing models and set KPI targets
• Carry out sales forecasts and analysis and present findings to senior management/the board of directors
   

Ensure Effective Customers and Stakeholder Management:

• Nurture and develop long-term business partnerships with new and existing customers for the ITM/SIS by building and strengthening business and client partnerships
• Arrange business development meetings with prospective clients, identify the needs of clients and respond effectively with a tailored business plan or solution
• Develop mutually beneficial proposals, negotiate contract terms and pricing with clients in line with internal guidelines
• Explore opportunities of collaboration with universities, ITM internship, course accreditations, research etc.

Ensure Effective Product/Service Management:

• Promote the organisation’s products/services by addressing or anticipating stakeholder objectives
• Ensure sound understanding of the businesses' products and/or services and provide specialist advice to customers
• Research and identify new business opportunities - including new markets, growth areas, trends, products and services - or new ways of reaching existing markets
• Support the procurement process of the projects under the 2022 Moonshot E-Mobility funding initiative
• Develop a sales package for the products offered
• Guide the tendering process

Strengthens Facility Branding and Communications:

• Develop and disseminate marketing strategy and communication materials on social media channels and UNDP websites under the guidance of ITM Communications Team
• Write promotional articles for SIS projects and knowledge-based articles
• Develop a promotional strategy and activities
• Develop opportunities in target markets with support of marketing

Lead Business Opportunities and Event Management:

• Organize inauguration and groundbreaking ceremonies of Smart Facilities projects
• Attend events and networking, taking stands at exhibitions and conferences, and responding to incoming leads. You will also more than likely be expected to identify partner opportunities to cross and up sell services
• Develop new opportunities for local capacity building and training programs. These can include executive training/coaching programs, as well as other non-credit courses or programs.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement:

• The Business Development Manager will report to the Chief of Smart Infrastructure Services.

Achieve Results: LEVEL 3

• Set and align challenging, achievable objectives for multiple projects, have lasting impact

Think Innovatively: LEVEL 3

• Proactively mitigate potential risks, develop new ideas to solve complex problems

Learn Continuously: LEVEL 3

• Create and act on opportunities to expand horizons, diversify experiences

Adapt with Agility: LEVEL 3

• Proactively initiate and champion change, manage multiple competing demands

Act with Determination: LEVEL 3

• Think beyond immediate task/barriers and take action to achieve greater results

Engage and Partner: LEVEL 3

• Political savvy, navigate complex landscape, champion inter-agency collaboration

Enable Diversity and Inclusion: LEVEL 3

• Appreciate benefits of diverse workforce and champion inclusivity

People Management: UNDP People Management Competencies can be found in the dedicated site.

Cross-Functional & Technical:
    
Business Direction & Strategy - System Thinking:

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Business Direction & Strategy - Entrepreneurial Thinking:

• Identify and seize opportunities to service and add value to clients, create clarity around UNDP value proposition to beneficiaries and partners, develop 
  clear service offers responding to client needs in line with UNDP’s organizational priorities and mandate.

Business Direction & Strategy - Negotiation and Influence:

• Reach a common understanding/agreement, persuade others, resolve points of difference through a dialogue, negotiate mutually acceptable solutions and create ‘win-win’ situations.

Business Development - Knowledge Generation:

• Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.

Business Development - Collective Intelligence Design:

• Ability to bring together diverse groups of people, data, information, ideas, and technology to solve problems and design solutions or services. Knowledge and understanding of Collective Intelligence Design principles, methodology and  practices.

Partnerships Management - Relationships Management:

• Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding