Casework Supervisor

This job posting was opened on 3/7/25. Please note that we will be considering applications from internal employees and former IRC Staff exclusively for the first 5 days. After this period, if necessary, we will extend the opportunity to external candidates.

Job Overview: The IRC in NY is seeking a candidate to play a critical role within the Asylum Seeker Program, which aims to empower asylum seekers to chart their path towards greater agency and wellbeing. The program provides case management services, resources, and advocacy to meet the basic needs of eligible asylum seekers and other recent arrivals in the New York City area. 

The Casework Supervisor is responsible for supervision of client-facing case management staff and oversight of case management direct services under the Assistance for Migrants Program (AMP), which provides comprehensive case management, legal, financial and employment assistance to asylum seekers and other recently arrived migrants.  The AMP project is funded through the New York State Office of Temporary and Disability Assistance (OTDA) and is housed within the IRC in NY Asylum Seeker Program portfolio. 

The Casework Supervisor plans and implements case management programming, coordinates service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio. They oversee quality control for both service provision and contractual compliance. This includes overseeing the provision of services within required timeframes, maintaining program compliance, coordinating case file reviews, completing program reports, and managing the distribution of direct client financial assistance. Towards these goals, they meet with clients periodically to ensure positive client experience and to receive client voice and feedback. They also closely collaborate with internal operations staff to coordinate distribution and reconciliation of direct client financial assistance. This position reports to the Senior Manager, Asylum Seeker Programming. 

Major Responsibilities:

Service Delivery

• Guide the implementation of the Assistance for Migrants Program.
• Manage client enrollment and eligibility screening in collaboration with caseworkers and program support staff; lead group program orientations for new clients as needed.
• Assign cases to caseworkers; ensure required services are completed in a timely manner including needs assessment, service plan, legal orientation, and community referrals. Additional services and referrals may include legal services, financial assistance, school enrollment, shelter navigation, access to public benefits, mental health and trafficking screenings, among other ranging supportive services.
• Collaborate with other departments and partners to facilitate timely internal and external referrals, including close coordination with IRC in NY Immigration and Economic Empowerment Departments among other
• Monitor timely case closure; ensure programming is responsive to client feedback through administration and review of client satisfaction surveys.

Partnership Building

• Identify and maintain relationships with local government and community-based organizations to ensure current understanding of landscape and resources for asylum seekers in NYC and promote client access to critical benefits and services.
• Develop and maintain vendor relationships that create budgetary savings and improve efficiency. 

Documentation, Reporting and Contract Compliance

• Ensure that case file documentation is maintained in compliance with contract requirements.
• Guide the timely implementation of program updates as needed.
• Draft program reports, make recommendations, edits, and corrections as needed.
• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with funder and IRC requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

• Cultivate a respectful and supportive environment for team members and clients.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
• Provide daily oversight of active caseload, maintaining close communication with caseworkers and team regarding challenging cases.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Inform team building efforts and development of trainings to build staff capacity, in collaboration with management team.
• Represent IRC in public, professional, and governmental forums as needed.
• Other duties as assigned.

Job Requirements:

Education:

• Bachelor’s degree required, Master’s degree preferred, preferably in social work or related field

Work Experience:

• Minimum two to three years of experience implementing domestic asylum seeker, refugee resettlement or similar programs
• Two to three years of experience supervising, supporting, and training staff strongly preferred
• Experience in program management and responsibility for budget management preferred

Demonstrated Skills and Competencies:

• Proficiency in Microsoft Office applications; comfort learning new software applications.
• Ability to prioritize and manage time effectively
• Demonstrated ability to work effectively as a team member in various global environments and contexts
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus (Spanish, French, Russian, Wolof).
• Strong understanding of benefits and services landscape in NYC; ability to understand and apply complex eligibility requirements

Working Environment: 

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.