ICT Associate

UNFPA is the United Nations sexual and reproductive health agency. Our mission is to deliver a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.

UNFPA’s goal is to achieve universal access to sexual and reproductive health, realize
reproductive rights, and reduce maternal mortality to accelerate progress on the ICPD
agenda, to improve the lives of adolescents and youth, and women, enabled by population
dynamics, human rights, and gender equality.

UNFPA launched efforts to achieve three transformative results, ambitions that promise to change the world for every man, woman and young person:

1.) Ending unmet need for family planning
2.) Ending preventable maternal death
3.) Ending gender-based violence and harmful practises

UNFPA recognizes that innovation is a key accelerator to achieve these results. UNFPA will harness innovation to meet tomorrow’s challenges and boost its impact, especially in addressing furthest behind populations, and leverage opportunities, social capital, funding and technology by (a) strengthening the corporate innovation architecture and capabilities, (b) scaling up innovations that have proven to be effective and impactful, (c) forming new partnerships and connecting with relevant innovation ecosystems, (d) strengthening and leveraging financing for innovation, and (e) expanding communities and culture for innovation.

The UNFPA’s Mission is to United Nations Population Fund which is an international development agency that promotes the right of every woman, man and child to enjoy a life of health and equal opportunity. UNFPA aims to: 1) promote an awareness of social and economic implications of population problems and their solutions, 2) extend aid to developing countries, and 3) coordinate UN and other organizations' activities to plan and implement population projects. 4) UNFPA works to prevent and respond to gender-based violence through its work with policymakers, justice systems, health systems and humanitarian partners. 5) UNFPA also focuses on eliminating harmful practices, including FGM and child marriage, and helps to engage men and boys to advance gender equality.

Within the delegated authority and under the supervision of the Operations Manager or his designated mandated representative(s), the UN Volunteer will undertake:

1. ICT support to staff (day-to-day ICT maintenance and support).
• Support with the setting up of new computers, printers, monitors, and other devices for staff.
• Support with the installation and configuration of software applications required by the staff, including office software, security tools, or any specialized applications.

2. Digitalization
• Support with reviewing the implementation of UNFPA ICT and digitalization policies and guidelines in the country office.
• Support with designing and developing an implementation plan for office automation projects, including the full implementation of paperless workflow in line with UNFPA policies and procedures.
• Contribute to the organization of training and learning sessions (e.g. webinars) for staff members.
• Contributes to the digitization of processes and continuously improving the use of technology in the country office.
• Contribute to the gathering of programme and operations requirements to configure the CO’s digital platform and other software aligning with UNFPA policies (e.g. use of AODOCS, Quantum Plus, etc).
• Responsible for working with CO staff to support new users in the proposed digital platform to refine information capture forms, improve workflow and provide practical advice on data inputting and quality issues.
• Contribute to ensuring the benefits of new ICT capability are achieved and capability is transferred to the CO to ensure efficiency for programme delivery.

3. Programme support.
• Provide technical support to the programme for the integration of digital solutions to programme design, implementation and reporting.
• Contribute to managing the adoption of any agreed changes to service scope quickly to minimize disruption to the CO operations.
• Responsible for operating within appropriate controls for changes in the technology environment.