IT Officer, IT Service Continuity

Washington D.C.

Organization: World Bank Group
Location: Washington D.C.
Grade: Level not specified - Level not specified
Occupational Groups:
- Information Technology and Computer Science
Closing Date:

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The Unit:

The WBG IT Service Continuity Program in the IT Risk Management (ITSRM) unit is tasked with promoting the resilience of IT Operations by formulating strategy, overseeing continuous improvement of IT resiliency and recovery capabilities, mitigating IT operational continuity risks, and ensuring alignment with Business Continuity Management programs’ goals across WBG entities. The program:

Develops technical and process capabilities to ensure the continued availability of WBG IT systems and services during business disruption.
Provides program and project management oversight for the implementation of those capabilities.
Oversees the development and testing of ITS VPU and Country Office IT service continuity and emergency management plans, policies, and processes.

To support business continuity for the World Bank Group (IBRD, ICSID, MIGA, IDA, IFC), the program aligns with the Business Continuity Management units of both IFC &WB, and Global Corporate Solutions – Corporate Security.

This position requires:

Strong experience in information technology and IT Service continuity.
Good writing and analytical skills.
A demonstrated ability to work harmoniously in a team and exercise good judgment.
The level and quality of these skills will be a determining factor in selection for the position.

Working under the direction and guidance of, and reporting to, the WBG IT Service Continuity Team Lead, the duties and accountabilities of the IT Officer will include, but not be limited to, the following:

Support IT Service Continuity team in responding to major/emergency incident situations.
Work with project teams and ITSSR Teams to review availability/resiliency requirements for new systems (cloud as well as on-prem) and provide resilient design recommendations in line with the Resilient Architecture Standard.
Support program efforts to maintain and evolve the IT Resiliency testing program to provide assurance of the viability of the WBG IT DR position and operational resiliency in support of the institutional business continuity strategy and ITS’ digital transformation strategy (i.e. Cloud adoption, excelling at the basics).
Develop and maintain IT Resiliency and Disaster Recovery Plans and Documentation (i.e. exercise methodology, sequence of events, checklists, impact assessment, communications plans...).
Liaise with IT community to facilitate ongoing testing and reporting on IT disaster recovery and IT Resiliency capabilities in HQ, Hubs and Country Offices.
Work with technical teams to design the resiliency exercises for the various technical components and systems that are within the scope of the resiliency testing program.
Review exercise outcomes with the technical teams to identify dependencies, points of failure, risks and areas of improvement (people, processes, technology) to the WBG ITDR position and ensure reporting and ongoing tracking.
Collaborate on project deliverables with IT Service Continuity team members to ensure delivery of joint resiliency exercise program objectives.
Liaise with the WB and IFC Business Continuity Teams and Global Corporate Solutions to ensure close coordination of our programs.
Liaise with ITS Risk Program to ensure continued tracking and reporting on risks and gaps and their resolution.
Benchmark ITS/WBG capabilities against external best practices and standards to keep target capabilities up to date.
Maintain transparent and accurate reports on resiliency risk of IT systems and services.
Provide business units with recommendations to reduce resiliency risk within their areas.
Partner with institutional stakeholders to translate technical/architectural design deficiencies into business risks that are understandable by business stakeholders in order to get buy-in for investments.
Review the testing plans and risks identified with the technical teams for technical and process-level capability optimization.
Ensure alignment and partnership with key vendors (AWS, Azure, Google Cloud, SAP, Oracle, etc.) and their products, establishing strong linkages with their services and possess a deep understanding of the product availability, durability, backup strategies, recovery point objectives, recovery time objectives and scalable options.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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