Business Process Associate

Do you want to build a truly worthwhile career? The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.  For more information, visit www.worldbank.org.

Global Corporate Solutions
Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.
  
About the Unit

The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices.  GCSCS has about 130 staff and about 500 contractors. 

To achieve its purpose, GCSCS is structured into three main units: (i) Travel and Client Services (GCSTC), (ii) Business Services (GCSBA), and (iii) Innovation and Client Solutions (GCSIS). GCSIS also has the GCS Service Desk and Processing & Analytics team in Chennai, India.

The Program Associate will be a member of the GCSPA team based in Chennai and will be responsible for the day-to-day transactions processing of GCS requisitions, consultant appointments, and payment transactions in SAP. The work of GCAPA includes, but is not limited to, transactions and service desk support, analytics and MIS, controls and quality assurance, reconciliations, documentation of new work programs, testing and validation of SAP reporting requirements, and analysis and optimization of business processes. Direct client interface and troubleshooting are critical aspects, forming a core part of the work.  The selected candidate(s) will have a line reporting to the Headquarters Based Team Leader, who reports to the Manager of GCS Innovation and Client Solutions.  

This position requires to work in night shift 4 pm to 12:30 am IST. 

Duties and Accountabilities

• Provide transaction processing support to GCS Corporate Real Estate teams by adhering to established procedures.
• Understand lease accounting and collaborate with GCS Corporate Real Estate, facilities managers, and Accounting team on lease payments and related matters.
• Comprehend the procure-to-pay cycles and assist GCS facilities managers.
• Consult with internal and external clients, such as staff, consultants, and vendors, to ensure timely payments and resolve accounting-related issues.
• Reference World Bank financial and administrative policies and procedures in areas related to administrative expenses.
• Assist in providing documentation support to auditors and WFA for financial transactions.
• Prepare and analyze monthly and quarterly budget reports.
• Analyze client surveys and prepare detailed reports.
• Provide first-line ex-ante quality assurance and controls for GCS’s transactions exceeding $100 million, demonstrating strong analytical and process skills to apply World Bank policies and procedures to various financial transactions.
• Research, analyze, and synthesize information, interpret data, retrieve information from SAP or similar integrated systems, and prepare clear and concise results for ongoing monthly monitoring and analytical reports for the Team Leader and various World Bank HQ clients.
• Develop and demonstrate excellent knowledge of relevant World Bank policies and practices related to financial management (e.g., Administrative Manual and Procurement Guidelines) and advise and train clients on those policies and procedures.
• Demonstrate excellent knowledge of basic accounting theory and principles.
• Work independently on routine issues, seeking guidance from senior staff on complex projects or issues.

Note: This is for two positions.