Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
The Senior IT Assistant position (GD level) provides technical ongoing support for all staff in Bogota, Colombia, IBRD/IFC Office as well as visiting mission members. S/he will manage the full range of information technologies for the office, which include, but not limited to addressing desktop support, conferencing support, remote access, mobile devices and network support, issues concerning the maintenance and implementation of IT standards, knowledge sharing, asset inventory, maintaining local vendor relations and understanding contracts/Service Level Agreements (SLA), as well as providing local office training. This position requires on-site presence at bank's Bogota office five(5) days a week
Duties and Accountabilities
• Provide technical support to end users of institutional standard software packages such as Office 365 apps, local network access, Wi-Fi and remote access through VPNs and Citrix RDP client to virtual and real machines.
• Diagnose and troubleshoot hardware, software, and network issues. Seek technical assistance or escalate issues with the appropriate group as necessary and follow-up to ensure resolution.
• Document incident/problem status and resolution in tracking system (ServiceNow). Document solutions to common problems and respond to frequently asked questions.
• Assist in installation/ deployment of new computer systems including mobile apps, SW images, updates etc.
• Assist in Business Continuity verify backup systems and implement as necessary backup and restore procedures.
• Comply and inform about security policies, procedures, and standards.
• Maintain office inventory of IT related equipment and software licenses, monitoring institutional charges against that inventory.
• Provide support for network connectivity or related network issues for the user community to include LAN/WAN, IP, telephone, 3G/LTE/5G, mobile devices, video conferencing and wireless environment.
• Provide support for World Bank group mobile devices and apps.
• Assist staff in procurement of smartphones and other mobile devices.
• Promote information security awareness and Institutional guidelines and policies for information security within the unit.
• Attend training when required and maintain knowledge of the IT trends in the business relevant to supporting the WBG IT standards. Monitor local city and national technology trends and developments.
• Ensure that Bank information and information systems are protected in line with Bank information security policy, procedures, and standards.
• Provide periodic on demand training to clients, promoting the effective use of technology as per Bank Policies and guidelines
• Support other team members in the scheduling and management of video conferences, webinars and conferencing events using Webex, Jabber and Cisco codecs and solutions.
• Perform ad-hoc IT local or Regional IT initiatives as needed.
• Help organize the annual IT Expos.
• Work closely with other ITS colleagues in the office, region and in ITS.
• Take part as member or core member of the IT FGs, actively participating as required in each group's objectives.
Core Technical Knowledge and Skills
• Embed Agile principles and collaborative ways of work into the ITS delivery and operations.
• Good Knowledge of IT Technologies: Windows Platform, Microsoft Office, Servers, Smartphones etc.
• Strong client service skills and the ability to work under pressure with accuracy and professionalism.
• Understanding of Microsoft Active Directory, DNS service and other networking methods and technologies.
• Knowledge of Network communication technologies and other WAN/LAN products.
• Familiarity with IP and Cloud Telephony and troubleshooting.
• Good knowledge and experience of setting up and supporting Videoconference facilities.
• Comfortable using remote access technologies and remote troubleshooting.
• Good communications skills, the ability to listen and describe the problem and proposed solution.
• Written and spoken communication skills in English and Spanish are required.
The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Female candidates are strongly encouraged to apply.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
