Senior ICT Assistant

Job Description

Internal and external candidates are eligible to apply to this vacancy. To the vacancy, internal candidates are considered as first-tier candidates.

Under the overall supervision of the Chief of Mission for IOM Micronesia and under the direct supervision of the Resource Management Officer in Pohnpei, Federated States of Micronesia, the incumbent will be responsible for providing the necessary information and communication technology (ICT) support for the mission in Pohnpei and remote sub-offices in the Federated States of Micronesia, the Republic of the Marshall Islands and the Republic of Palau.

Responsibilities

1. Install, configure, implement and administer network connectivity (LAN/WAN/Wireless access/VPN).
2. Assist in the planning and development of IT networks and system infrastructure including telecoms, identifying and proactively recommending required upgrades and modifications ensuring consistent service accountability.
3. Produce and maintain comprehensive ICT documentation and reference materials for the mission.
4. Receive and address all the user support requests on a timely manner with the corresponding allocation of resources.
5. Support the implementation of IOM ICT standards, policies, and guidelines with regards to implementation of network systems, IT security, software licensing, telecoms and ICT procurement.
6. Implement, when necessary, IT training to the other IT staff and end users to ensure productive use of existing and new ICT systems.
7. Provide guidance and information to the end users on the phishing, password cracking, malwares, etc., following the related ICT standards and guidelines.
8. Strictly comply to IOM’s policies and procedures including prevention of sexual exploitation and abuse and promotion of a respectful work environment.
9. Undertake daily monitoring and maintenance of systems and networks (LAN, WAN, VPN and Internet), ensuring uninterrupted service of mission-critical ICT systems.
10. Administer and configure the SharePoint Online site of the mission and provide access to the users based on the need.
11. Liaise with service providers for the provision of adequate IT services and supplies for the mission.
12. Maintain an up-to-date ICT inventory (hardware and software) and inform the supervisor on assets that require replacement and software license renewal in a timely manner based on the related IOM ICT standards and guidelines.
13. Undertake duty travel as required.
14. Perform such other duties as may be assigned.

Qualifications

Required Qualifications Experience

Education:

• Bachelor’s degree in information technology, computer science or computer-related major with at least four years of relevant work experience; or
• High school diploma with at least six years of relevant work experience.

Experience and Skills:

• Experience in Microsoft M365 tools and Windows operating system.
• Networking environment (LAN/WAN), direct and remote user support and computer and communication equipment troubleshooting.
• Microsoft Active Directory domain environment and Windows-based servers.
• Experience in cloud computing environments specifically Microsoft Azure is an advantage.
• Holder of either CCNA, MCP (Windows/Exchange Server) and/or MCSA/MSCE certifications would be a distinctive advantage

Languages:

• For all applicants, fluency in English (oral and written) is required.
• Working knowledge of any other Micronesian languages is an advantage.

Required Competencies:

The incumbent is expected to demonstrate the following competencies:

Values:

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges

Core Competencies – behavioral indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Notes:

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. The selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency visa and authorizations by the concerned Government where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic backgrounds or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. Please include/attach a copy of your cover letter and a detailed curriculum vitae (CV).

For further information and other job postings, you are welcome to visit our website: Search Jobs - IOM Careers

Required Skills

• Microsoft Office Applications
• Network Design and Administration
• Quality, Security and Risk Management

Job info