Regional Investigation Manager (Amman, Jordan)

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Working collaboratively with internal and external stakeholders, the Regional Investigation Manager manages the regional cases of alleged misconduct or violations of the ICRC’s internal policies and procedures. S/he undertakes higher-risk investigations while ensuring best practices.
S/he leads a team of investigators and holds case-related discussions with the headquarters investigation team, Head of Investigations, Regional Operations Directors, and senior staff as directed.

Accountabilities & Functional responsibilities

• Ensures efficient and proper assessment of reports of possible misconduct received by the ICRC’s Ethics Risks and compliance office, identifying the appropriate investigative approach and planning for establishing the facts relevant to the case.
• Develops and maintains relations and high-level interaction with key collaborators (e.g., Regional Operations Directors, heads of metier/specialist divisions or units, and the respective Head of Delegation) to support and implement his/her priorities internally.
• Supervises the work of the Regional Investigation Officers.
• Plans, organizes, conducts, and leads investigations of alleged misconduct or violations of ICRC internal policies and procedures, following the organization’s operational guidelines and policies.
• Gathers and analyses electronic evidence. Analyse facts, determine findings and recommend appropriate disciplinary and/or judicial action.
• Holds interviews with witnesses and subjects following operational guidelines.
• Determines whether cases involve potential fraud, corruption, or other illegal or criminal conduct warranting a referral to national authorities.
• Prepares complete and concise investigation reports and carries out post-investigation tasks.
• Performs preventive compliance activities; delivers internal training on conducting investigations; provides advice and guidance to staff members on reporting misconduct.
• Works collaboratively and in coordination with colleagues to implement the ICRC’s Institutional Strategy, following the internal Code of Conduct Framework and Guidelines and in compliance with other organizational principles and regulations.
• Performs duties as directed by the Head of Investigations or their designate.

Relationships

• Internally, interacts with the General Counsel, Ombudsperson, Compliance Officers within the different métiers/specialist functions, Directors, Heads of Division, and members of the Operations Department, Project Management Office, Performance Management Office, and Internal Audit Unit.
• Externally, liaises, where required, with other external oversight functions, such as the United Nations Office of Internal Oversight Services.

Education

• University degree in social sciences, economics, or law and/or professional certification, e.g., from the Association of Certified Fraud Examiners (ACFE).
• Thorough knowledge of accounting principles and practices.
• Participation in investigation training courses or Certified Fraud Examiner (CFE) accreditation is an asset.
• Extensive experience in victim handling and safeguarding activities.
• Computer proficiency.
• Excellent working knowledge of English is required (C2 level).
• Working knowledge of Arabic and/or French language an asset.

Professional Experience

• A minimum of 12–15 years overall professional experience, ideally 8–10 years experience in investigatory procedures, practice, and management of a team, preferably 3–4 years’ such experience within an international organization’s investigative / compliance function.
• Experience working in and setting up an investigation function.
• Expertise in investigation techniques, particularly where conduct may also have criminal implications that could result inprosecution before local courts.
• Understanding of ICRC operational activities.
• Advanced knowledge of legal, procedural, and evidentiary standards.
• Wide experience in investigatory procedures and practice within international organizations.
• Advanced the legal, procedural, and evidentiary standards of international organizations.

What we offer

• Rewarding work in a humanitarian and multicultural environment
• A two-week orientation course and other opportunities for further in-house training
• Attractive social benefits
• Join an ICRC talent pool and be considered for future assignments elsewhere

Our operational & field constraints

• In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals
• Candidates must be in good health and will have to do a medical check-up prior to departure in the field
• Candidates must possess a driving license (for manual transmission vehicles)

Additional information

Working rate: 100 %
Starting date: ASAP
Location: Amman, Jordan
Length of assignment: 24 months, with option for renewals
Application deadline: 04/05/2025

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this