Senior Knowledge Management Associate

Panama City

Organization: IOM - International Organization for Migration
Location: Panama City
Grade:
Occupational Groups:
- Administrative support
- Education, Learning and Training
Closing Date:

Job Description

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

Under the overall supervision of the Deputy Regional Director for Operations at the Region Office for the Latin America and the Caribbean, the direct supervision of the Regional Project Development Officer and in close coordination with the Innovation and Knowledge Management Unit in Headquarters (HQ), the Senior Knowledge Management Associate will support the coordination of the knowledge management aspects of IOM activities, programs and projects in the region and assist in their relevant and effective implementation. Additionally, the incumbent will support the Regional Project Development Unit (RPDU), which provides technical guidance on project development and on institutional processes with guidance from the Institutional Performance Division, and Knowledge Management and Innovation Division.

This position will support the strengthening of IOM’s capacities on knowledge management at the regional level, participate in the creation and refinement of knowledge retention and exchange mechanisms, and manage the Regional Knowledge Hub on Migration (KMHub).

Responsibilities

Support the RPDO in coordinating and strengthening ongoing Knowledge Management processes at the Regional Office (RO) and Country Office (CO).
Contribute to the promotion of engagement in Knowledge Management platforms, tools and practices across the region to foster collaboration and knowledge sharing.
Organize and maintain knowledge repositories, facilitating accessibility and user-friendliness, (e.g. SharePoint, webinars, KM Hub) to enable Regional Office and Country office staff to fully utilize the knowledge available in the region.
Support Regional Thematic Specialists (RTS) in developing and implementing dissemination frameworks, using knowledge management dissemination practices and techniques of knowledge transfer including but not limited to communities of practice, fishbowl, knowledge café, storytelling, peer-assist, cross training, face-to-face, online meetings, after-action reviews, and lessons learned workshops.
Support the implementation of the HQ Knowledge Management strategy for the part related to the Regional Office and Country office implementation in coordination with the Knowledge Management Unit at Head Quarters.
In coordination with the Regional Information and Communication Technology (ICT) team and other relevant units, coordinate efforts to strengthen the staff capacity to use the document management systems.
Assist in the development of guidance materials and job aids to help staff effectively contribute to KM systems. Track usage and effectiveness and impact of KM tools, initiatives.
Participate in KM cross-regional and global efforts, in coordination with IOM regional offices and the Innovation and Knowledge Management Unit at Head Quarters.
Support the development of internal reports, presentations, talking points, speeches, statements and briefings as relevant. Support the RPDO in the process of the global appeal to verify that all data are collected and timely shared for the launch. Measure and report against organizational performance indicators to improve organizational performance.
Perform any other duties as may be assigned.

Qualifications

Education

Bachelor’s degree in Political or Social Sciences, Communication Studies, Political Science, International Relations, Law, or related fields from an accredited academic institution with four years of relevant professional experience; or,
High School diploma with six years of relevant experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

Experience in the field of information management, including operational and field experience, with project management, knowledge management and other relevant technical experience;
Demonstrated expertise in information and knowledge management supporting users;
Experience in liaising with governmental authorities, other national/international institutions, private sector and NGOs; and,
Work experience in the Region is an asset.

Skills

Proficiency in data and information management (e.g. Microsoft Excel, PowerBI, Powerpivot) for data analysis and reporting along with understanding of organizational information systems (e.g. PRIMA, Internal dashboards);
Proficient in utilizing social collaboration platforms to facilitate effective communication and collaboration initiatives;
Take responsibility for action and manage constructive criticisms;
Promote continuous learning for self and others;
Listen and communicate clearly, adapting delivery to the audience;
Plan work, anticipate risks, and set goals within area of responsibility;
Display strong understanding of technical area;
Contribute to a collegial team environment; incorporate gender related needs, perspectives, concerns and promote equal gender participation; and,
Display awareness of relevant technological solutions.

Languages

For this position, fluency in English and Spanish is required (oral and written).

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Fixed-term (1 year with possibility of extension)
Vacancy Type: Vacancy Notice
Recruiting Type: General Service
Grade: G-6
Alternative Required Language 1: English
Alternative Required Language2: Spanish

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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