Program Support Officer (P)

Job Description

Job Identification (Reference Number): 14506
Position Title: Program Support Officer (P)
Duty Station City: Guatemala City
Duty Station Country: Guatemala
Grade: P-2
Contract Type: Special Short Term Graded (Up to 6 months)
Recruiting Type: Professional
Vacancy Type: Special Vacancy Notice
Initial duration: Six months with possibility of extension
Closing date: 08 May 2025

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates: 

1. Internal candidates
2. Candidates from the following non-represented member states: Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Kiribati, Lao People's Democratic Republic, Madagascar, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu

Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

Under the overall supervision of the Chief of Mission (CoM) in Guatemala city and direct supervision of the Program Support Unit Coordinator, and in collaboration with relevant units at the Regional Office and Headquarters as well as with the different project managers, the Program Support Officer will provide necessary technical, administrative and process related support to the mission in the areas of reporting, information management, and project development. 

Responsibilities

1. Draft portions of project proposals and concept notes based on instructions and/or guidance regarding donor priorities and strategies, government needs and the Organization’s mandate and global and regional strategies.
2. Provide technical information and inputs to support Project Managers in the development, compilation and timely submission of donor reports, as well as other mission-specific reports, checking accuracy and compliance with donor and organizational requirements and providing recommendations accordingly.
3. Maintain a clear information Management System on project development and reporting and other relevant tasks and work with relevant project managers to help ensure deadlines are met.
4. Support the development and implementation of project related information and knowledge management processes for the mission by providing technical guidance and support for data collection, consolidation, analysis, creation of dashboards and production of other Information Management products. 
5. Research and document gaps on knowledge and information relevant to the mission’s strategic priorities and contribute to reviewing, drafting and editing knowledge products (including research, evaluation reports, policy documents, country strategy documents and others).
6. Participate in and provide support for project and program-related meetings and conferences at both national and local levels.
7. Provide technical inputs and information to support the preparation of responses to ad-hoc strategic or policy requests from RO, HQ or other departments.
8. Provide technical support in analysing migration related trends and issues in view of strategic, programmatic and program-specific funding opportunities.
9. Support and/or provide recommendations for the implementation and contextualization of the Organization’s Strategic Results Framework (SRS) at mission-level and check project M&E compliance to the global and regional-level SRS.
10. Provide administrative and logistical support for the preparation and organization of donor’s missions, conference, meetings, trainings and other events, and assist with liaison activities (such as drafting documents) with donors, government partners and other counterparts.
11. Ensure that projects are accurately reflected in PRIMA at all stages of the project cycle.
12. Provide overview from PRIMA dashboards on state of the mission’s projects.
13. Perform such other duties as may be assigned. 

Qualifications

Required Qualifications and Experience

Education

• Master’s degree in Social Science, International Relations, Development Studies, Political Science, Law, Human Rights or a related field from an accredited academic institution with two years of relevant professional experience; or,
• University degree in the above fields with four years of relevant professional experience.

Experience

• Experience working in the development and humanitarian fields, with specific experience working in the development, migration or humanitarian fields highly desirable;
• Previous experience working in project development in developing countries an advantage, and in Latin America with governmental or international organizations advantageous;
• Experience working with Government counterparts, UN agencies and/or non-governmental organizations is considered an asset; and,
• Experience working in the region and understanding of the regional migration context.

Skills

• In depth knowledge of the broad range of migration related subject areas dealt with by the Organization (and in particular labor migration, migration governance, emergency preparedness and response);
• Knowledge of UN and bilateral donor programming;
• Excellent writing, drafting, editing and reporting skills;
• Demonstrated capacity in project reporting and project development for various donors; and,
• Data analysis skills an advantage.

Languages

IOM’s official languages are English, French, and Spanish. 

For this position, fluency in English and Spanish is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, and Russia) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies.

Required Skills

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