Project Analyst (Technical Documentation) - Short-term (NPSA 8)

Background

The Aspire to Innovate (a2i) Programme builds on the Government of Bangladesh’s efforts to introduce a citizen-centric culture of innovation in civil service to improve service delivery and make services more inclusive, affordable, reliable, and easier to access. This project will provide support to establish institutional mechanisms and improve accountability to accelerate SDG achievements in Bangladesh.

This project will have three components:

1. Institutionalizing Public Service Innovation and Improving Accountability

2. Catalyzing Digital Financial Services and Fintech Innovations

3. Incubating Private Sector-enabled Public Service Innovation

The project is funded by the Government of Bangladesh, UNDP, and other development partners, and is implemented by the ICT Division and Cabinet Division. 

Duties and Responsibilities

Summary of Key Functions

Under the direct supervision of the Project Manager, a2i and in collaboration with relevant stakeholders, the incumbent will perform the following responsibilities:

1. Documentation creation and maintenance
2. Collaboration and information gathering
3. Quality assurance and standards
4. User-Centric documentation

S/he will have the following, but not limited to the following specific duties and responsibilities:

Documentation creation and maintenance

• Lead the development and maintenance of user guides, API documentation, system manuals, and release notes.
• Oversee the creation of detailed documentation for software, portals, hardware systems, and integrations.
• Drive continuous updates and revisions to align documentation with evolving features and releases.

Collaboration and information gathering

• Collaborate with developers, engineers, and product managers to gather technical inputs.
• Participate in high-level meetings and technical reviews to understand system and project requirements.
• Conduct interviews and research to validate and verify complex technical information.

Quality assurance and standards

• Ensure all documentation meets organizational quality standards and is clear, consistent, and complete.
• Establish and maintain documentation templates, standards, and best practices.
• Review, edit, and mentor others producing content to ensure clarity and technical accuracy.

User-Centric documentation

• Champion user-centered documentation that enhances usability and accessibility.
• Develop advanced user support content such as tutorials, FAQs, and troubleshooting guides.
• Lead feedback collection efforts and drive improvements based on user and stakeholder input.

4.      Institutional Arrangement

The incumbent will report directly to the Project Manager, a2i and will work closely with relevant government bodies, development partners, NGOs, and private sector entities. The incumbent will be a part of the Data team and support its efforts to foster the culture of Data-Driven decision making across the government of Bangladesh.

Competencies

Core Behavioral Competencies 
Achieve Results:    LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:    LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 
Learn Continuously:    LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:    LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible 
Act with Determination:     LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:    LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:    LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 
 

Cross-Functional & Technical Competencies   

Thematic Area    Name    Definition
Cross-Functional competencies     Effective Decision Making    Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications. 
Cross-Functional competencies    Knowledge Generation    Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.
Cross-Functional competencies    Knowledge Facilitation    Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information and ideas. Knowledge of tools and approaches to stimulate active participation, contribution, and exchange. 
Technical competencies    Digital inclusion 
    Knowledge of how digital inclusion works, opportunities and
challenges for governments and society
Technical competencies    Digital Ecosystems    Knowledge of how they work, understanding of the opportunities and challenges for governments and society. 
Technical competencies    Digital public goods 
    Knowledge of how it works, understanding of the opportunities and challenges for governments and society

Required Skills and Experience

Minimum Education Requirements:

•    Master’s degree 
•    Bachelor’s degree (or equivalent) in any discipline
 

Minimum years of Relevant work Experience:

•    No prior work experience is required for candidates with a Master’s degree.

•    At least 2 years of relevant work experience with a Bachelor’s degree (or equivalent).

Required skills :

•    Experience in developing high-quality technical documentation

Desired skills in addition to the competencies covered in the Competencies section:

•    Experience in integrating documentation with technical development workflows.  
•    Experience in information architecture and standards. 
•    Experience with modern documentation tools and platforms (e.g., Confluence, Jira, Git-based documentation workflows, etc.).
•    Experience preparing user guides, manuals, or process documentation.
•    Familiarity with documentation methodologies and best practices.

Required Language(s)     Fluent in English and Bangla is required.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

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