IT Analyst, Business Management

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit  www.worldbank.org

ITS Vice Presidency Context:

The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information on ITS, check this video:
https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context:

Strategy and Governance (ITSSG) is a unit within the WBG Technology Office Department (ITSTO) That defines technology strategy and governance frameworks that align with WBG's business objectives and optimizes tech investments for efficiency, innovation, security, resilience and sustainability. The unit fosters collaboration among tech teams, business units, and external partners, promoting governance and process alignment to enhance business agility and drive strategic technological advancement. The ITSSG unit is seeking an experienced Software Asset Management Analyst that will play a key role in providing support in managing and optimizing the value of software assets and licenses within the organization. This role is ideal for a professional with proven expertise in Flexera (Snow Software), software licensing, and Agile/SAFe methodologies, with a strong focus on automation, analytics, and continuous improvement.

Duties and Responsibilities:

• Manage the software asset lifecycle, from procurement and deployment to usage monitoring, optimization, and retirement.

• Configure, administer and maintain Snow Software (Flexera) to support comprehensive license tracking, compliance, and reporting.

• Integrate Flexera with enterprise platforms including ServiceNow, SAP, and other IT management platforms.

• Determine and validate software license entitlements and ensure compliance with vendor agreements.

• Monitor and analyze software usage data to identify cost-saving opportunities and compliance risks.

• Conduct internal software license audits and prepare evidence and documentation for external audits.

• Generate detailed compliance, usage, and optimization reports using Flexera reporting tools and Microsoft Power BI.

• Design, document, and automate SAM workflows and license management processes to improve operational efficiency.

• Automate SAM processes and workflows using scripting or low-code/no-code tools.

• Collaborate with IT, procurement, finance, legal, and vendors to ensure alignment with licensing agreements.

• Act as a trusted advisor and subject matter expert on software licensing models and vendor terms.

• Interpret complex software license agreements and ensure compliance with vendor terms and regulatory standards.

• Utilize Azure Boards (or similar tools) to manage SAM tasks, track progress, and drive agile execution of continuous improvement initiatives.

• Lead or support continuous process improvement efforts across the SAM function, ensuring alignment with ITIL practices and organizational policies.

• Maintain accurate records of software entitlements, contracts, renewals, and deployment status.

• Deliver training and knowledge-sharing sessions to stakeholders and technical teams on SAM tools and policies.

• Stay updated on licensing trends, SAM technologies, and regulatory requirements.

• Maintain thorough documentation of processes, workflows, integrations, audit trails, and tool configurations.