Digital Transformation Analyst

The Digital Transformation Analyst plays a key role in supporting the organisation’s strategic change & transformation initiatives. The position is responsible for gathering & analysing data, mapping & redesigning business processes, tracking performance against key objectives & preparing regular reports & dashboards to inform stakeholders. By providing actionable insights & clear reporting, the Digital Transformation Analyst enables evidence based decision making & transparent progress tracking. Working closely with the tech team, operational teams & functional departments, the Digital Transformation Analyst ensures that changes are evidence based, measurable & aligned with the organisation’s vision. This role combines analytical rigor with strong communication skills to bridge the gap between data & strategy, enabling successful & sustainable transformation outcomes.

Drive data driven insights, process optimisation & digital transformation initiatives across CTG. Act as the key liaison for tools, systems & analytics to enable operational efficiency, informed decision making & successful adoption of digital solutions. Specific responsibilities include but are not limited to:

Data collection, analysis & insight generation:

• Gather, validate & integrate data from multiple sources to ensure accuracy & completeness.

• Analyse trends, patterns & performance metrics (e.g., headcount, project trends, staff ratios, diversity initiatives such as female first) to identify actionable improvement opportunities.

• Develop new analytical methods & frameworks to better support transformation decision making.

Reporting & visualization:

• Develop, maintain & distribute regular progress reports, dashboards & presentations for stakeholders at all levels (executive, operational & project based).

• Prepare monthly headcount reports & monthly client reports, continuously improving reporting formats to make them more informative & valuable for clients.

• Supporting the finance team in developing & improving financial related reporting tools (e.g., Power BI).

• Improve & maintain operational reporting on Power BI, including headcount reporting, Tayo system utilisation & other key metrics.

• Design & improve dashboards that provide actionable management insights & highlight key performance indicators, emerging trends & risks.

• Optimise reporting capabilities by fully leveraging existing reports, supporting standardisation efforts & establishing data validation protocols to ensure 99% accuracy.

Digital transformation, process documentation & optimization:

• Map “as is” processes & co design “to be” processes to remove inefficiencies & align with transformation objectives.

• Contribute to new digital transformation initiatives, generating ideas & methods to streamline current processes.

• Lead the development, enhancement & relaunch of digital tools & applications, including SharePoint (sites, permissions, automation), CRM, pricing, reporting tools, disciplinary management & purchase order systems.

• Ensure full functionality rollout, provide user training, achieve a minimum 80% average knowledge assessment score & develop necessary support materials.

• Provide expertise to the support services projects & lead cross functional engagement on process optimisation opportunities (e.g., digital transformation, supplier / vendor payment, procurement, etc.).

• Support to drive cross functional initiatives that integrate strategy, process, technology & people to deliver seamless, intelligent & integrated experiences for clients & colleagues.

Performance monitoring & continuous improvement:

• Track Key Performance Indicators (KPIs) & benefits realisation for transformation initiatives (e.g., a new automated process was expected to save 10 hours per week, is that saving being achieved?) by measuring progress & proving the impact of transformation work, using both hard numbers & evidence of value delivered.

• Provide early alerts for risks, delays or underperformance.

• Promote a culture of continuous improvement & lean thinking throughout the organisation.

Stakeholder collaboration:

• Work with tech team, operations teams & functional teams to align data insights, systems & processes for operational efficiency.

• Present findings & recommendations in clear, concise formats for both technical & non technical audiences.

Change management support:

• Ensure change management dependencies (e.g., user adoption, engagement, business continuity, readiness, change risk & impact) are understood by all stakeholders & process owners.

• Contribute analytical inputs for change communications, training materials & stakeholder updates.

• Monitor adoption progress, support change readiness & assist in mitigating change risks.

AI implementation support, support the successful implementation & deployment of AI powered capabilities / solutions by:

• Providing data analysis & insights to guide solution design & optimisation.

• Assisting in developing & delivering user training & support materials to ensure effective adoption.

• Monitoring & assessing the impact of AI solutions on process efficiency & outcomes.

• Collaborating with project teams & stakeholders to address challenges & improve solution performance.

• Ensure that AI powered tools contribute to measurable improvements, such as at least a 70% increase in recruitment process efficiency.

Others:

• Perform any other duties which may be assigned in support of the transformation program.

This role reports to the Technology Solutions Manager.

Education: 

• Bachelor’s degree in data science / analytics, computer science, information technology or a related field.

• Knowledge or coursework in digital transformation, AI, data visualization tools (e.g., Power BI, Tableau) & process improvement methodologies is required.

• Relevant professional certifications (e.g., Lean Six Sigma, PMP, CBAP, Data Analytics certifications) would be an advantage.

Work experience:

• Minimum of 3 to 5 years of professional experience in roles related to business analysis, transformation, process improvement or data analytics.

• Proven experience supporting or leading digital transformation projects, including process optimisation & reporting improvements.

• Hands on experience with data collection, analysis & visualisation tools (e.g., Excel, Power BI, Tableau & SQL).

• Experience in preparing & delivering training, change management support & stakeholder engagement.

• Familiarity with supporting technology driven initiatives is highly desirable.

Geographical experience:

• Minimum of 3 years of experience in Middle East (desirable).

Languages:

• Must be fluent in English.

Required technical skills:

• Proficient in MS Power Platform (Forms, Power BI, Power Apps & Power Automate).

• Knowledge of Python programming in the Odoo framework (advantage).

• Skilled in MS Excel Macros & Excel Automate Script (Power M language).

• Demonstrated experience in programming with Power Apps.

• Familiarity with design thinking & agile methodologies, including Kanban & Scrum frameworks.

Required behavioral & interpersonal skills:

• Results oriented with a strong drive to accomplish objectives & meet high standards.

• Self motivated with the ability to multitask across projects with significant customer impact.

• Excellent customer orientation & continuous improvement mindset.

• Ability to communicate effectively at all levels.

• Ethical, trustworthy & able to maintain confidentiality.

• Dedicated, committed & flexible to changing work demands.

There are no line manager responsibilities for this role.

Qualified female candidates are encouraged to apply for this role.