Information and Communication Technology Assistant

Our Mandate

The United Nations Population Fund (UNFPA) is the UN's reproductive health agency dealing with population issues and it is responsible for expanding the possibilities for women and young people to lead a healthy sexual and reproductive life. UNFPA works to accelerate universal access to sexual and reproductive health, including voluntary family planning and safe motherhood; and seeks the realization of rights and opportunities for young people.

UNFPA is present in more than 150 countries, improving people's lives as a catalyst for action and advocacy of their issues. Acting through alliances and partnerships with governments, other UN agencies, civil society and the private sector, UNFPA makes a positive difference for billions of people, especially those most in need.

UNFPA also helps countries use population data to anticipate future challenges; offers technical assistance that strengthens and empowers its partners; supports policy formulation and national capacity-building, ensuring that reproductive health and the rights of women and young people remain central issues in the development agenda.

UNFPA is making progress - fewer women are dying during childbirth, more unwanted pregnancies are being avoided, and younger women are having their opportunities expanded. But it is necessary to expand these efforts so that we can reach a healthy and fair world.

UNFPA - Creating a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled.

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. UNFPA’s new strategic plan (2022-2025), focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.
UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.
The ICT Assistant is located in the Maputo Office and reports directly to the ICT Associate, under the overall guidance of the International Operation Manager. The ICT Assistant assists in the implementation of ICT policies and standards, provides ICT and administrative support services and daily technical support to end users.
The Information and Communication Technology Assistant will assist the ICT Associate in the management of the organization’s resources, assisting in implementing ICT standards and applications, managing data, information and workflow. S/he will provide ICT and administrative support services and daily technical support to CO staff.

• Assist in the effectiveness functioning of CO hardware and software packages; performing technical functions, including assisting with the installation and repair of commercial and in-house hardware and software applications; assisting with routine repairs, application management, maintaining supplies inventory; monitoring of server traffic and performance; provision of support in backing up and restoring files, and virus prevention;
• Assist the ICT security through restriction of administrative rights to prevent the loading of unauthorized software; ensuring that desktop, laptop and server passwords and related policies are in line with established corporate standards;
• Supporting networks administration, including the establishment of offsite backup, backup logs and restoration procedures; trouble-shooting network problems and responding to user needs regarding network access;
• Assisting in providing administrative support by managing software, hardware and parts, including the maintenance of an up to date inventory; maintaining CO databases and providing orientation and coaching to staff; maintaining a library of ICT related reference materials; preparation of statistical reports as required.
• Assisting in securing the operation of satellite phones in use at the Country Office, providing administrative support for having them accounted for, for this keeping updated the database of equipment, training staff in their use. Timely update on services/SIMS to expire, so as to prevent interruption of operation of phones put into service. Monthly verification of condition of equipment and reporting to International Operations Manager on inventory, condition of equipment and credit available.
• Assist with an up-to-date inventory of ICT-related software and hardware.
• Assist on keeping statistics of services provided by the ICT area.
• Assist the asset focal person to ensure that Inventory DB records for ICT equipment are accurate.

Results/Expected Output:

As active UNFPA team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNFPA and its beneficiaries in the accomplishment of her/his functions, including:
● Full compliance of administrative activities with UN/UNFPA rules, regulations, policies and strategies; implementation of the effective internal control, proper design and functioning of a client oriented management system;
● Analysis of requirements and synthesis of proposal for cost saving and reduction strategies;
● All hospitality/catering/travel/administrative activities are properly organized and take place with complaints as less as possible and measures are taken to ensure they are solved within an acceptable time;
● Support logistics and administrative associate in managing UNFPA country office, ensuring smooth functioning of operations.