ABOUT MERCY CORPS

MercyCorpsisaleadingglobalorganizationpoweredbythebeliefthatabetterworldis possible.In disaster, in hardship, in more than40 countriesaroundthe world, we partner toput bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now,andforthefuture.

TheProgram/Department/Team(Program/Department Summary)

Mercy Corps is present in the DRC since August 2007 with a current workforce of more than 300 nationalandexpatriateemployeesandoperationalpresenceinGomaandBeni(NorthKivuProvince), in Bunia (Ituri Province), and in Tshikapa, Kalonda West and NdjokoPunda (Kasai Province). As a leading NGO inDRC working withmorethan40partnersin 2024, MercyCorps reached2.12million people in North Kivu, South Kivu, Ituri and Kasai with integrated programs that ensured equitable accesstoimprovedwater,sanitationandhygiene(WASH)servicesinhumanitariananddevelopment settings; supported a comprehensive, rapid response to ongoing humanitarian needs; promoted economic and livelihood development to strengthen food security and resilience; as well as institutional capacity strengthening and social cohesion to foster peace and good governance.

The Responsive Stabilisation Through Transition (RESET) programme is a three-year initiative that aims to strengthen peace and local stability funded by FCDO as part of its Programme for the Consolidation of Stability (PACS) in the DRC with complementary funding by the Government of Switzerland. RESET supports the stabilisation and reintegration of conflict-affected communities, alignedwithnationalprioritiesandcoordinatedwithotherkeystabilizationactors.MercyCorpsleads a consortium with members IOM, Justice Plus, Action pour la Paix et Concorde (APC), CORACON and SOFEPADI, to implement the programme in the Ituri and North Kivu provinces of the DRC.

ThePosition(GeneralPositionSummary)

Working closely with the Team Leader and partners, the RESET Deputy Team Leader (DTL) will provide strategic, technical and operational management leadership of the programme and consortium to achieve its objectives and results in alignment with donor priorities and Mercy Corps’ Pathways to Possibility strategy. As the second most senior leader in the RESET programme team, theDTLwillalsosupporttheTeamLeadertorepresenttheprogrammeandtheconsortiumtodonors, relevant government entities, partners, other implementing actors, and stakeholders.

EssentialResponsibilities(SafeguardingResponsibilitiesarerequiredforallroles)

PROGRAMMESTRATEGYEXECUTION

●Co-leadonsettingandrefiningofthevisionandstrategyoftheprogrammeensuringalignment with donor priorities, consortium objectives, and the evolving context in the DRC.

●Mobilise technical and subject-matter / contextual expertise to inform strategy and develop evidence to support adaptations.

●Continuouslyassessconflictriskassociatedwithprogrammestrategyandimplementationand proactively design and implement mitigation measures guarding against unintended harm.

●Developandimplementevidence-basedadaptationsoftheprogrammestrategytorespondto changes in the context and support needs of key actors.

●Support programme sustainability and growth by contributing to research, concept development, and proposal design for new funding opportunities

PROGRAMMEMANAGEMENTANDTECHNICALLEADERSHIP

●Coordinate integrated, participatory and context-driven programme work planning and reportingwithconsortiummembersensuringtimelyandqualitysubmissionstothedonorswith clear evidence of complementarity, adaptability and scalability of interventions.

●Provide technical leadership on conflict sensitivity in every aspect and at every level of programme implementation based on proactive risk analysis and mitigation planning. Immediately address identified gaps and implement corrective measures to prevent conflict escalation and instability.

●Establish and apply robust MEL and quality assurance systems to track progress, inform strategy adaptations, document promising practices and innovations, and ensure technical soundness, compliance with donor and Mercy Corps standards.

●Ensure alignment with global best practice in stabilisation, peacebuilding, and governance programmingwithemphasis ontransparent,inclusive andconflict-sensitivetargeting,andon responsive community engagement and accountability mechanisms

●Co-lead the operational coordination of programme activities working with support teams (procurement, logistics, safety and security, etc.) to deliver interventions efficiently while prioritising the safety and security of staff and partners.

●Actively contribute to and participate in internal learning reviews, after-action reviews, and consortium-wide learning events to capture lessons that inform RESET’s ongoing and future interventions.

TEAM LEADERSHIP

●Directly supervise the programme technical team and coordinate with the technical and operational focal persons of consortium partners, ensuring close follow-up on their contributions to programme objectives.

●Strengthenthetechnicalandmanagerialcapacityofsupervisedstaffandpartnerfocalpoints, deepening their understanding of their roles, responsibilities, and expected contributions to the programme.

●Provide team members with the information, tools, guidance, and resources needed to improve performance, achieve agreed objectives, and deliver high-quality results in their respective areas of work.

●Promote accountability by setting clear expectations, conducting regular follow-up, and providing constructive feedback both informally and formally through periodic performance reviews.

●Contribute to fostering a respectful, inclusive, and motivating work environment where team members and partners strive for excellence and consistently apply conflict sensitivity and Do No Harm principles.

RISKMANAGEMENT

●Ensure, in collaboration with the Team Leader and partners, that robust risk management systems are in place across all components of the programme.

●Contribute to preparedness and response to major disruptive events that could affect programme delivery.

●Support the follow-up and implementation of recommendations from internal and external audits.

●WorkcloselywithEthicsandCompliancefocalpointstoidentifyandanalysetrendsinriskand compliance and implement appropriate corrective measures.

SAFEGUARDING

●Activelylearnaboutsafeguardingandintegratesafeguardingprinciplesintoday-to-daywork, including safeguarding risks and mitigations related to their area of work.

●Practice the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.

●Encourageopennessandcommunicationintheirteam;encouragesteammemberstosubmit reportsiftheyhaveanyconcernsusingreportingmechanismse.g.,IntegrityHotlineandother options.

SupervisoryResponsibility

• Direct supervision of Area Program Coordinators (2), Grants and Partnerships Coordinator, Business Incubation Manager, and Senior GESI Officer.
• Matrixedmanagementofpartnertechnicalandoperationsfocalpersonswithconsortium counterparts.

Accountability

 ReportsDirectly To: RESETProgrammeTeamLeader

 DirectorofProgrammes

 Partnerrepresentativesintheconsortium

BasemanagersinBeniandBunia

Focalpersonsoflocalauthoritiesandotherstakeholdersinintervention areas.

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

MinimumQualification&TransferableSkills

• Advanced degree or equivalent experience in conflict and security, peacebuilding, stabilisation and governance, development studies, international relations, conflict management, or other relevantfieldsrelatedtostabilisation,conflictreduction,orpreventioninconflict-affectedcontexts.
• Minimum of 8 years’ relevant development experience, including at least 3 years in senior roles in conflict resolution and stabilisation, with demonstrable ability in adaptive management of complex programmes in challenging contexts.
• At least 5 years in programme management roles in similar contexts. Experience with FCDO- funded stabilisation activities and managing consortia is highly desirable.
• At least 3 years in team management roles, with a demonstrated ability to build and foster an adaptive team culture and a proven track record of inspiring teams to achieve results.
• Excellent verbal and written communication skills in English and French. Fluency in a local language a plus.

SuccessFactors

The DTL is a seasoned programme and people manager with proven ability to lead with vision and inspire teams to excel. S/he is adept at stakeholder engagement and negotiating consensus and compromise with a strong commitment to fairness and transparency and decision-making. The DTL demonstrates high levels of politicalacumen andstrategic thinking in themanagement of donor and stakeholder relations and acts with conflict-sensitivity at all levels of interaction. S/he is a highly organised planner and multi-tasker, a creative problem-solver, a skilled communicator, and a role model of Mercy Corps’ core behaviours and organisational principles.

 LivingConditions/EnvironmentalConditions

ThepositionisanunaccompaniedpostingandwillbebasedinBunia(IturiProvince)withBeni(North Kivu Province) as a possibility for non-expatriate candidates. It requires upto 40%travelto program sites in Ituri and North Kivu, which may include travel to insecure locations where freedom of movementislimitedandareaswhereamenitiesarelimited.Expatriatehousingforthisrolewillbein group accommodation (provided by Mercy Corps) with the necessary amenities and security arrangements.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Achieving our mission starts with how we build our team and collaborate. By bringing together individualswithavarietyofexperiences,backgrounds,andperspectives,westrengthenourabilityto solvecomplexchallengesanddriveinnovation.Wefosteracultureoftrustandrespect,whereevery teammemberisvaluedfortheircontributions,empoweredtoreachtheirfullpotential,andmotivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

EqualEmployment Opportunity

MercyCorpsisanequalopportunityemployerthatdoesnottoleratediscriminationonanybasis.We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnicorigin,disability(includingHIV/AIDSstatus),maritalstatus,militaryveteranstatusoranyother protected group in the locations where we work.

Safeguarding& Ethics

MercyCorpsiscommittedtoensuringthatallindividualswecomeintocontactwiththroughourwork, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the InteragencyMisconductDisclosureScheme.Wewillnottoleratechildabuse,sexualexploitation, abuse,orharassmentbyorofourteammembers.Aspartofourcommitmenttoasafeandinclusive work environment, team members are expected to conduct themselves in a professional manner, respectlocallawsandcustoms, andtoadheretoMercyCorpsCodeof Conduct Policies andvalues atalltimes.TeammembersarerequiredtocompletemandatoryCodeofConducte-learningcourses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).