Travel and Shipping Specialist

IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO seeks gender, geographical and linguistic diversity in order to best serve FAO Members in all regions.

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

Organizational Setting

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities

Reporting Lines

The Travel and Shipping Specialist reports to and receives guidance from the Travel and Shipping Associate of the Travel Unit CSOC

Technical Focus

The Travel and Shipping Specialist will focus on Shipping Operations.

Tasks and responsibilities

• Liaise between relocating staff members and contracted service providers, supplying necessary shipping and insurance information in accordance with the existing manual policies and contractual agreements.
• Provide guidance and advice to SSC, Divisions, and Field Offices on Organizational rules, procedures, and entitlements related to shipment and insurance of household goods and personal effects.
• Respond to queries received through the Shipping and Insurance Unit shared mailbox from travellers, SSC, Human Resources, and Field Offices regarding shipping and insurance matters.
• Review and process shipping invoices and insurance requests/claims, ensuring accuracy and conformity with FAO rules, regulations, and contractual agreements.
• Maintain upkeep of shared files of the unit, including shipping records, service provider performance reports, and insurance claims/extended coverage requests.
• Monitor international household goods and personal effects shipments of FAO staff members arranged via air, sea, and road transport.
• Address complaints and concerns from staff members, ensuring clear communication, prompt responses, and resolutions that uphold service quality and client satisfaction.
• Support the monitoring and coordination of FAO’s household goods and personal effects international relocations contract, assisting with ensuring compliance with Service Level Agreements and contractual terms
• Monitor and assess recurring service issues, escalate to management or the service provider as needed, recommend process improvements, and track implementation of corrective actions.
• Stay informed of industry practices, international shipping regulations, and customs procedures to effectively monitor provider performance.
• Perform other duties as required.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum requirements\:

• Secondary school education required; university degree in logistics, supply chain, business administration, or related field is an asset.
• At least 4 years of experience in freight forwarding, logistics, or international relocations, including direct experience with shipment planning, documentation, and customs procedures.
• Experience in monitoring and managing service providers under contractual agreements is an asset.
• Working knowledge (proficient – level C) of English.
• National or resident of Hungary with valid work permit.

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical Skills\:

• Strong organizational and time-management skills.
• Excellent interpersonal and communication abilities.
• Problem-solving and conflict resolution skills.
• IT Skills\: Very good knowledge of the MS Office applications, Internet and office technology equipment
• Proficiency in shipment tracking systems.
• Familiarity with Incoterms and international trade/shipping regulations.

Selection Criteria\:

• Knowledge (intermediate – level B) of other official FAO languages (Arabic, Chinese, French, Russian or Spanish).
• Strong organizational and time-management skills
• Excellent interpersonal and communication abilities.

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

ADDITIONAL INFORMATION

• FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing).
• Applications received after the closing date will not be accepted.
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http\://www.whed.net/
• For other issues, visit the FAO employment website\: http\://www.fao.org/employment/home/en/
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required. Vaccination status will be verified as part of the medical clearance process.

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

FAO IS A NON-SMOKING ENVIRONMENT