Business Transformation Officer NOB, N'Djamena

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE:  IT Operations Officer, Business Transformation

TYPE OF CONTRACT: Fixed Term                        

UNIT/DIVISION:TEC UNIT  

DUTY STATION (City, Country):   N'DJAMENA, CHAD

DURATION: 12 Months          

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The World Food Programme operates in complex and often challenging environments where timely and reliable access to information and communication technologies is critical to delivering life-saving food assistance. As digital transformation continues to shape humanitarian operations, the role of IT and Telecommunications has become increasingly vital in enabling staff to work efficiently, securely, and collaboratively across diverse locations.

Under the supervision of the Head of TEC, the IT Operations Officer plays a pivotal role in ensuring that WFP’s digital infrastructure is robust, responsive, and aligned with organizational goals. By delivering innovative and sustainable IT and Telecommunications solutions, the position supports operational excellence and contributes directly to WFP’s mission of ending hunger.

JOB PURPOSE

To deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

ACCOUNTABILITIES /RESPONSIBILITIES

- Contribute to the development of plans and budgets and manage the deployment of Technology systems aligned with business needs, in accordance with WFP corporate standards.

- Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.

- Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.

- Collate and analyse data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost-efficiencies where possible.

- Ensure the delivery of Technology services via a vibrate TEC Service Desk, Maintain and develop technical expertise and understanding of industry developments.

- Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required.

- Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.

- Guide and supervise more junior staff, acting as a point of referral and supporting them with more complex analysis and queries.

- Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications.

- Coordinate with other UN agencies in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT and TC.

- Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.

- Maintain the Chad Country office TEC service delivery catalogue, document changes, new services and retiring obsolete products / services.

- Coordinate and work closely with the Regional Bureau and HQ counterparts as required.

- Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.

- Other as required.

QUALIFICATIONS & EXPERIENCE REQUIRED

Education:  

• Advanced University degree in computer science, information management, public administration, management or First University degree with additional years of related work experience and/or trainings/courses

Experience:

• Minimum of 5 years or more professional experience in Information Technology and Telecommunications

Knowledge & Skills:

• IT Infrastructure & Networking: Solid understanding of computer systems, LAN/WAN, telecommunications, and system optimization.

• Cybersecurity & Data Protection: Knowledge of data security principles, access controls, and compliance with organizational standards.

• IT Service Management : Experience with service desk operations and ITIL or similar frameworks.

• Procurement & Budgeting: Ability to develop technical specifications and manage cost-effective procurement processes.

• Competence in analyzing IT data and generating performance and cost-efficiency reports.

•  Familiarity with contingency planning and IT readiness in crisis situations.

• Ability to capture requirements and translate them into insights.

• Knowledge of WFP IT Standards preferred

• Experience with WFP tools and systems preferred

Languages:

Fluency level C in French and level B in English language

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.