Intensive Case Management (ICM) Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Intensive Case Management (ICM) Caseworker provides strengths-based, client-centered case management to vulnerable refugee and immigrant populations, including survivors of domestic and gender-based violence, older adults, individuals with health or mental health conditions, single-headed households, LGBTQ clients, and other high-need groups. The ICM Caseworker addresses barriers to safety and wellness through comprehensive service planning, extended orientation, advocacy, and resource navigation. This position collaborates with clients, colleagues, and community providers to ensure client needs are met and long-term self-sufficiency is supported.

Major Responsibilities: 
Responsibilities include, but are not limited to:  

• Conduct intake assessments to determine client eligibility for ICM services; review program expectations and confidentiality standards with clients.
• Develop individualized self-sufficiency plans with measurable goals; review progress with clients and adapt plans as needed.
• Support clients in accessing healthcare, social services, benefits, and community resources; accompany clients to appointments when appropriate.
• Provide extended orientation on topics such as women’s health, transportation systems, and navigating healthcare.
• Respond to client crises with guidance from supervisor as needed.
• Facilitate financial assistance requests where applicable; track and document all financial support provided.
• Build and maintain a strong network of service providers, community partners, and state/local refugee coordinators.
• Maintain timely, accurate, and detailed documentation in client files and IRC data systems (e.g., Efforts to Outcomes).
• Conduct outreach and represent IRC at relevant community events and presentations.
• Train, supervise, or coordinate activities of interns and volunteers.
• Attend required trainings, team meetings, and professional development opportunities.
• Perform other related duties as assigned

Job Requirements: 

Education: 

• Bachelor’s degree in Social Work or related field strongly preferred; equivalent relevant experience considered.

Work Experience: 

• At least 2 years of case management experience in a social services environment.

Demonstrated Skills and Competencies:

• Strong organizational and time-management skills; detail-oriented.
• Ability to problem-solve, prioritize tasks, and work independently and collaboratively.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Excellent communication skills; public speaking/presentation experience preferred.
• Ability and willingness to drive a 15-passenger van.

Language Skills: 

• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant languages preferred.

Certificates or Licenses:

• Valid driver’s license, active insurance, and reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Working Environment:   

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes). 

Compensation: (Pay Range: $21.12 - $22.59) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.