Job categories IT
Vacancy code VA/2025/B0009/30813
Level ICS-9
Department/office MP, ITG, IT Group
Duty station Copenhagen, Denmark
Contract type International ICA
Contract level IICA-1
Duration Ongoing (Subject to availability of funds and performance)
Application period 01-Oct-2025 to 15-Oct-2025
Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.
Functional Responsibilities
|
Reporting to the Product Manager, the Atlassian Solution Coordinator shall work with ITG teams and other business units in UNOPS to support the development of their skills and capacity in using SaaS solutions, including Atlassian Cloud. Summary of functions: -
Atlassian Cloud Business Support -
Atlassian Cloud Platform Management -
Business Solutions -
Training, knowledge management and capacity development activities |
-
Atlassian Cloud Business Support -
Perform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features. -
Administer and maintain the entire Atlassian ecosystem (Jira Software, Jira Service Management, and Confluence), including all third-party add-ons, to ensure maximum uptime and performance. -
Monitor issues reported, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workarounds. -
Conduct business needs analysis assessments with relevant stakeholders to ensure business requirements and needs are captured, met, and that the appropriate solution is delivered. -
Provide clear and concise documentation that supports the milestones of the implementation of a given project, represents key business decisions made and obtains relevant sign-offs before deployment. -
Actively engages with stakeholders to help them transform complex information into business process flows, advising them on the best suitable Atlassian Cloud Solution. |
2. Atlassian Cloud Platform Management -
Perform regular system monitoring tasks on assigned applications, including reviewing system and audit logs, new Atlassian documentation, with a focus on addressing performance concerns, and in introducing new features. -
Create and implement standard templates, defining common and reusable workflows, fields, permission schemes etc, that can be used across the organisation, resorting to custom customization when the unique business case requires it. -
Determine ways to optimise and improve Atlassian setups and workflows, and identify where functionality can or cannot meet user requests. -
Manage and maintain the entire Atlassian suite of applications including plug-ins. -
Monitor issues reported to System Support, watch for trends in issues, analyse and troubleshoot issues to determine depth and severity and investigate potential workarounds -
Assist stakeholders with user acceptance testing, defect reporting and resolution. -
Act as Subject Matter Expert for user experience and usage, be familiar with how users use the tools, what features/functionalities are used, and common use case scenarios performed. |
3. Business Solutions -
Assist ITG with identifying and integrating SaaS and other off-the-shelf IT solutions into the UNOPS IT landscape. -
Proactive research and development of IT best practices for systems and processes related to SaaS and other off-the-shelf IT solutions. -
Help solve technical problems through the use of SaaS and other off-the-shelf IT, and help scale by managing the application lifecycle from solution identification to implementation. -
Act as subject matter expert on different technologies and provide recommendations to businesses on how to improve their process through the use of these technologies, such as opportunities for automation. |
4. Training, knowledge management and capacity development activities -
Provide training including identification of needs, development of materials, communications of changes of platforms (new features), manual maintenance, etc. -
Facilitate training and workshops on the Atlassian Cloud and other IT platforms to develop knowledge and contribute to the successful delivery -
Promote best practices, share lessons learned and contribute to the wider community of practice -
Assist selected offices on piloting the solution |
Education/Experience/Language requirements
Education:
-
Masters Degree, preferably in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline is required.
-
A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of a Master's Degree.
-
Secondary education in combination with additional six years of experience may be accepted in lieu of a Master's Degree.
Experience:
-
Experience in creating JIRA and Service Desk workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, permission and notification schemes is required
-
Experience in recommending process efficiency/optimization in collaborative settings would be an advantage
-
Experience with scripting or automation for Atlassian cloud management is an asset.
-
Experience in conducting user training, and workshops about Jira & Confluence is an asset.
-
Work experience in international organizations is an asset.
-
The candidate must be comfortable with speaking, presenting, and answering questions at meetings and workshops.
-
The candidate must be able to effectively troubleshoot issues in a tight timeline.
-
The candidate must be able to work independently and in an interactive group environment.
Language:
- Full working knowledge of English is essential.
- Working knowledge of another UN language(s) will be considered an asset.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.