ICT Specialist – Software Architect & Developer

The Product Management Unit at ICTS is responsible for delivering innovative, best-in-class IT products and integrated solutions to the United Nations.

Under the overall supervision of UNOPS Senior Programme Manager or an assigned person, the main role of the ICT Specialist – Software Architect and Developer is to work under the direct operational guidance of the partner in UNOG to analyze, design and develop best in class business analysis, IT products and decision support tools, as well as support those tools to increase efficiency of manual administrative process steps and facilitate timely and cost-effective process execution. 

This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat.

The ICT Specialist – Software Architect and Developer will be responsible for the following duties:

Summary of Key Functions: 

1. Business Analysis and Software Architecture Support

2. Development, Testing and Quality Assurance Support

3. Documentation, Training, Maintenance and Support 

Expected Results:

1. Business Analysis and Software Architecture Support

• Implements and monitors projects involving feasibility studies, data and systems analysis improvement, development and implementation of application solutions.

• Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.

• Provides guidance ice to clients, analyzing clients’ requirements and support in translating these into new applications; determines application systems integration and linkage issues.

• Researches, analyzes and evaluates new technologies and makes suggestions s to supervisor for their deployment.

• Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.

• 2. Development and Quality Assurance Support 

• Develops detailed system and other functional specifications and user documentation for major systems.

• Designs and builds data models/databases, data warehouses and tools to integrate and store data from several sources. Support in designing and implementing ETL processes.

• Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc. 

• Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.

• Deploys and manage Docker containers for applications deployment. 

• 3. Documentation, Training, Maintenance and Support 

• Develops training materials, operating and user manuals; trains staff in assigned systems prepare disaster recovery plans and ensures appropriate planning and training of those responsible.

• Provides guidance to, and may supervise, new/junior staff, consultants, etc. Other tasks and responsibilities relevant to the scope of work as assigned.

• Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Impact of Results 

The result of the work of the ICT Specialist – Software Architect and Developer impacts directly on delivery of services that satisfy the requirements of the UN Office at Geneva (UNOG). It will also ensure proper processes and methodologies are followed and implemented according to the latest industry standards. The incumbent is responsible for ensuring activities for all UNOG stakeholders are in line with the overall business targets and UN policies, rules and regulations.
Monitoring and Progress Controls

• Meetings with supervisor and feedback as necessary.

• Two working days must overlap with Geneva core hours, 10:00AM-12:00PM and 1PM-4PM Geneva time (note that Switzerland applies DST)

• Advanced university degree (Master’s degree or equivalent) preferably in information technology, computer science, engineering, statistics, or in a field related to the post description with 5 years of relevant experience is required OR

• A first level university degree (Bachelor's degree or equivalent) preferably in information technology, computer science, engineering, statistics, or in a field related to the post description with 7 years of relevant experience.

• ITIL Certification is desirable

• PRINCE2 Certification is desirable.