Senior Officer, Infrastructure Support (Cloud Infrastructure)

Budapest

  • Organization: IFRC - International Federation of Red Cross and Red Crescent Societies
  • Location: Budapest
  • Grade: Junior level - National Staff - Junior Level
  • Occupational Groups:
    • Infrastructure and Urban-Rural development
    • Information Technology and Computer Science
  • Closing Date: 2025-11-03

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.”  IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.  

 The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.  

 The IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into four main Divisions: (i) National Society Development and Coordination, (ii) Humanitarian Diplomacy and Digitalization, (iii) Management and Accountability and (iv) People and Strategy. 

 The IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas.  IFRC also has country cluster delegations and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat. 

 The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles. 

Job Purpose

The position holder is responsible for designing, implementing, and maintaining scalable, secure, and resilient cloud infrastructure solutions on Microsoft Azure. This role ensures the availability, performance, and reliability of cloud-based services and supports the organization’s digital transformation and operational goals. 

The job purpose is to:  

  • Deliver a high quality IT infrastructure support services for the business  
  • Provide efficient services to support the process in force at IFRC and guarantee data information security, availability, integrity through strong operational competencies within ITIL framework; 
  • Act as a focal point to provide these services by setting cloud operational standards and have the overall responsibility of Azure Cloud Infrastructure procedures establishment and execution; 
  • Support business needs by ensuring proper controls and best practices in place with a good cost/value relationship. 
  • Develop operational procedures aligned with the support activities requirements, maintain them up to date and provide structured support recommendations to the various IFRC stakeholders and end users. 

Job Duties and Responsibilities

Operations support 

  • Design, Manage and troubleshoot Azure services including VMs, networking, storage, and identity. 
  • Plan, Implement and maintain backup, disaster recovery, and high availability strategies. 
  • Respond to incidents, perform root cause analysis, and apply corrective actions. 
  • Maintain and support hybrid cloud environments and integrations with on-premises systems. 
  • Plan and Automate routine tasks using PowerShell, Azure CLI, or any other appropriate tools 
  • Ensure the smooth operations (administration, patching, monitoring and optimization) of the Cloud and on-prem infrastructures and services within IFRC quality standards. 
  • Develop rigorous operational procedures upon requirement and provide expected support quality level in operations. 
  • Support infrastructure environements within the ITIL framework during incidents, configuration, problems, troubleshooting and resolution phases. 
  • Report on changes and events within the scope of support activities which could have and operational impact on the service availability. 
  • Provide recommendations to the infrastructure support Team Leader to enable fast and effective diagnostic, allowing resolution activities prioritization. 
  • Guarantee production infrastructures availability while ensuring resolution time commitment (OLA/SLA) and high quality support services to the end users. 
  • Intall, implement, manage and maintain the ITD disaster recovery systems and backup environments availability across the IFRC Federation distributed accross 5 regions. 
  • Make proposal for new tools or methods to improve solutions, infrastructures and tasks undertaken by the infrastructure support unit. 
  • Manage technologies to support information privacy, confidentiality, security, integrity and availability requirements. 
  • Follow and apply industry standards and best practices; implement external compliance requirements to ensure proper operations and standardization of operational environment. 
  • Be proactive in identifiying and implementing opportunities to improve operation outcomes. 
  • Act as knowledge backup to other areas of expertise within the infrastructure support unit. 
  • Ensure a good collaboration with all the IT support team involved in operational support activities and more generally within ITD. 

Reporting and Documentation 

  • Identify documentation requirements to maintain efficient operational level, anticipate documents needs and regularly update operational documentation. 
  • Create, maintain and improve the knowledge base and knowledge documentation managed through the Service Management Tool. 
  • Document incidents, problems, changes with relevant information to allow continuous improvement within the support team and the end user satisfaction level. 
  • Provide periodic reports upon request on cloud, virtualization and backup infrastructures usage, performances, capacity and availability and cost management 
  • Record and Treat operational information (general and specific) accurately and confidentially. 
  • Maintain asset inventories and configuration management databases (CMDB). 
  • Provide input for compliance audits and internal reviews. 
  • External Relation 
  • Maintain regular contact with end users within the Secretariat as required. 
  • Maintain contacts with other support teams involved during the request resolution process. 

Office Activities 

  • Adhere to all administrative procedures linked to his/her work. 

Job Duties and Responsibilities (continued)

Duties applicable to all staff

  • Work actively towards the achievement of the IFRC’s goals.
  • Abide by and work in accordance with the Red Cross and Red Crescent principles.
  • Perform any other work-related duties and responsibilities that may be assigned by the line manager.

 

Education

Required:

  • Engineering degree, in computer sciences discipline or equivalent experience. 
  • ITIL certification or equivalent experience and proven track record of ITIL usage in enterprise environment. 

Preferred:

  • Project management professional certification. 

 

Experience

Required:

  • Minimum 5 years of professional experience in the IT disaster recovery area, with track record of DRP execution 

 

Knowledge, Skills and Languages

Required:

  • Excellent knowledge and proven experience with disaster recovery process handling.
  • Ability to identify IT system weaknesses and propose remediation to support business continuity plan.
  • Good knowledge of file sharing services best practices notably about security concept (OneDrive for Business) and secure file sharing (ooDrive)
  • Proven team player, ability to adjust in different cultures and languages
  • Affinity for team work, collaborative attitude, open-minded and adaptable
  • Well organized, able to work under pressure and manage emergencies
  • Good analytical skills to interprets problems, identifies solutions and possible side-effects.

Preferred:

  • Project management professional certification.
  • Excellent knowledge of backup solutions employed to provide data availability and integrity for various cloud service providers and on premises solutions (ArcServe). 
  • Excellent knowledge and proven experience with Microsoft backup solutions (Data Protection Manager). 
  • Good command of another IFRC official language (French, Spanish or Arabic)

 

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability 

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust 

 

Comments: This is a national staff position open to Hungarian nationals and others who are legally eligible to work in Hungary. Candidates must be able to provide proof of their eligibility to work in Hungary.

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