Intake Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Intake Coordinator provides trauma-informed services to refugees and other qualified immigrants, supporting a positive resettlement experience and client self-sufficiency. This role oversees pre-arrival preparation, coordinates intake services, supervises casework staff, and maintains compliance with donor and program requirements. The Intake Coordinator works closely with clients, staff, and external partners to ensure timely and effective delivery of services. This position reports to the Resettlement Program Manager.

Major Responsibilities:
Responsibilities include, but are not limited to:

Core Service Delivery

• Coordinate pre-arrival case preparation, including case assurance, communication with U.S. ties, and liaison with IRC Headquarters Processing Department.
• Assign cases to caseworkers and ensure timely provision of core services (e.g., airport pickups, home visits, school enrollment) in line with R&P, APA, RTCA, MG, and program guidelines.
• Collaborate with internal departments to ensure timely internal and external referrals.

Documentation, Compliance & Reporting

• Oversee case file documentation for accuracy and compliance.
• Develop forms, procedures, and training materials in partnership with the Casework Supervisor.
• Ensure reporting requirements are met in compliance with donor and organizational standards.

Direct Client Services

• Maintain a reduced caseload of clients, ensuring all receive the full range of required services.
• Assess and monitor client progress at regular intervals, adjusting service and self-sufficiency plans as needed.
• Develop and share local resources across programs.

Staff Supervision & Other Responsibilities

• Support the Casework Supervisor in fostering a respectful, supportive, and inclusive team environment.
• Ensure compliance with IRC policies and procedures.
• Train and lead volunteers and interns as needed.
• Carry out timely, professional interventions to ensure responsive and client-centered service delivery.

• Perform other duties as assigned.

Job Requirements

Education:

• Bachelor’s degree in social work or related field required. Master’s degree preferred.

Work Experience:

• 3+ years of case management experience in a social services environment required.
• Experience working with vulnerable or underserved populations preferred.

Demonstrated Skills & Competencies:

• Ability to model and promote IRC’s core values of service, accountability, integrity, and equality.
• Strong leadership, diplomacy, and relationship-building skills.
• Success working and communicating effectively in multicultural environments.
• Strong problem-solving skills and ability to manage multiple priorities.
• Attention to detail and accuracy in documentation and reporting.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and digital tools for data entry and research.

Language Skills:

• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.

Certificates or Licenses:

• Valid driver’s license, active insurance policy, and access to reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Occasional evening or weekend work may be required.
• Must be able to lift 35–50 pounds (furniture, household supplies, food boxes).

Compensation: (Pay Range: $24 - $25.74) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
 

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.