Public Benefits Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Benefits Coordinator provides comprehensive support to refugees and other eligible immigrants in accessing public benefits, including SNAP, Medicaid, cash assistance, Supplemental Security Income (SSI), and the Women, Infants, and Children (WIC) program. This role ensures that clients are enrolled in eligible programs within required timeframes, in compliance with program guidelines. The Benefits Coordinator works closely with caseworkers, employment specialists, the Arizona Department of Economic Security (DES), and other local stakeholders to support client well-being and program compliance.

Major Responsibilities:
Responsibilities include, but are not limited to:

Client Services

• Provide comprehensive support to clients enrolling in public benefits programs (SNAP, Medicaid, cash assistance, SSI, WIC).
• Review applications for accuracy and completeness; prepare enrollment packages and case closure documentation.
• Conduct enrollment meetings to ensure clients understand their rights and responsibilities.
• Ensure timely enrollment in benefits to meet program deadlines.
• Conduct monthly client check-ins to monitor needs and ongoing eligibility.
• Maintain accurate client documentation and ensure timely reporting in accordance with program requirements.

Coordination & Partnerships

• Collaborate with caseworkers and employment specialists to support client benefit enrollment and retention.
• Participate in DES stakeholder meetings, quarterly consultations, and training events.
• Communicate trends in resettlement and client needs to leadership, DES, and other partners.
• Stay informed of regulations governing public assistance programs to provide accurate and timely guidance to clients.

Job Requirements

Education:

• Bachelor’s degree in social work or related field preferred.

Work Experience:

• Minimum of 2 years of professional experience in human services required.
• Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship-building, diplomacy, and networking skills.
• Demonstrated ability to work and communicate effectively in multicultural environments.
• Self-starter with excellent problem-solving, multitasking, and time-management skills.
• Strong attention to detail and accuracy in documentation.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other digital tools for data entry, research, and problem-solving.

Language Skills:

• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.

Certificates & Licenses:

• Valid driver’s license, active insurance, and reliable vehicle required.
• Must be eligible to obtain and maintain an Arizona fingerprint clearance card.

Working Environment

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Occasional evening or weekend work may be required.
• Must be able to lift 35–50 pounds (furniture, household supplies, food boxes).

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
 

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.