Casework Supervisor

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Casework Supervisor oversees state and federally funded casework programs that support humanitarian immigrants who are newcomers in the suburban Washington area, primarily in Maryland. The supervisor leads program delivery, supervises a team of staff, contributes to program development and monitors for compliant and budgeted direct assistance distribution. This position may support case management services and financial assistance provided through multiple grants. The casework supervisor reports to the Program Manager, supports several direct reports and collaborates closely with program leads across the office.

Responsibilities include, but are not limited to:

Program Leadership

• Lead a case management team, with a focus on implementing current programs to achieve desired outcomes and ensuring compliance.
• Review existing best practices and SOPs; make data-driven decisions to improve processes to meet both client and program objectives.
• Supervise staff who implement evidence-based programming in line with funder expectations, including their daily provision of core services, delegation of work assignments and escalation of issues requiring additional attention. Actively participate in service delivery if necessary.
• Regularly review program data and client case files to ensure progress toward deliverables.
• Produce high quality reports in a timely manner, including both data and narrative reports.
• Support local leadership in determining program vision, updating program design and reviewing and potentially adapting or expanding programs.
• Coordinate closely with other IRC departments to ensure seamless client service delivery.
• Guide program policies and procedures. Ensure these align with organizational, federal, state, and local policies, procedures, laws, and regulations, including safeguarding, safety, security, data management, confidentiality, etc.

People Management

• Supervise the team in accordance with IRC’s People Manager Standards; formally evaluate team and individual performance to ensure objectives have been met; identify performance concerns and make interventions as needed.
• Recruit, train, supervise, coach and support the professional development of program staff.
• Facilitate program meetings, including dissemination of key program changes or updates.

Resource & Relationship Management

• Review, track and manage cross-cutting direct assistance requests and budgets, including state and private direct assistance funding. Coordinate with property managers or other entities to disburse and/or reconcile IRC payments.
• Liaise with IRC headquarters and/or state funders.
• Liase with state funder, serving as a primary point of contact to trouble shoot database issues.
• When appropriate, attend partner meetings, conferences, or working groups on behalf of the IRC.
• Coordinate program outreach to increase client and community awareness of IRC programs.
• Support program development or new programs by working with the development team, program manager, and/or deputy director.
• Other related duties as assigned.

Job Requirements

Education: 

• Bachelor’s degree strongly preferred; advanced degree in public administration, social work, international affairs or another relevant field is a plus.

Work Experience:

• Minimum of three years of progressive work experience in case management or social work.
• Minimum of one year of experience leading a program, including program design, development, implementation, staff supervision, monitoring and evaluation.

Demonstrated Skills & Competencies:

• Proven organizational skills with ability to set priorities, manage time and meet deadlines; flexibility and the ability to work well under pressure are both essential.
• Proficient in Microsoft Office applications (Excel, Word, Outlook) with high attention to detail.
• Experience maintaining high-quality program data and drafting narrative reports.
• Demonstrated ability to develop staff professionally and manage for outcomes.
• Strong relationship building and networking skills; ability to navigate internal and external relationships, including community stakeholders and funders.
• Experience monitoring and approving spending per program budgets.
• Excellent interpersonal skills: ability to work successfully in a cross-cultural environment.
• Ability to analyze complexity and work with the leadership team to provide guidance.
• Strong oral and written English communication.
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity and equality.

Work Environment:  

• A combination of standard office environment, ‘field’ time within the service delivery area and remote work. This position is generally expected to be onsite 4 days/week.
• Must have a valid driver’s license, access to a personal, insured vehicle, and ability to travel frequently in and around the service area to engage with community partners and/or clients.
• May require occasional weekend and/or evening work.

Compensation: (Pay Range: $70,000 - $74,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
 

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.