Job Description

Within the Department of Mobility Pathways and Inclusion (DMPI), the Migration Health Division (MHD), has the institutional responsibility to oversee, support and coordinate IOM’s provision of migration health services globally. Through MHD, IOM delivers and promotes comprehensive, preventive and curative health programmes that are beneficial, accessible, rights-based and equitable for migrants and communities. IOM fosters an enabling environment to advance evidence-informed, inclusive health and migration policies, thereby enhancing migrants’ empowerment, inclusion and resilience, while contributing to improved public health for all. To fulfil its strategic objectives, IOM collaborates with partners to ensure that migrants and communities achieve the highest attainable standard of health and well-being along migration pathways.

With more than 2,000 staff engaged in migration health programming worldwide, there is a significant
need to support ongoing professional development and build capacity for the effective delivery of health activities. Capacity building and continuous training are integral to MHD, ensuring the provision of high-quality, people-centred care in alignment with internal and international standards. To this end, the National E-Learning Platform Officer will coordinate and support the implementation, operation, and continuous improvement of MHD e-learning platforms and tools. This position focuses on platform functionality, user support, and system optimization, without involvement in content creation. Under the direct supervision of the Senior Health Operations and Compliance Officer the successful candidate will work closely with HQ and regional teams to ensure the platforms meet operational and compliance needs.

Responsibilities

1. Manage day-to-day operations of MHD e-learning platforms (LMS and related tools).
2. Coordinate user access, role-based permissions, and external user registration.
3. Support integration with IOM IT infrastructure and HR data systems.
4. Liaise with IT and external vendors for troubleshooting and updates.
5. Provide technical support and training to LMS users.
6. Develop user guides, FAQs, and tutorials.
7. Serve as focal point for platform-related queries from field missions and external partners.
8. Generate usage, progress, and compliance reports.
9. Support certification tracking and automated reminders for mandatory trainings.
10. Contribute to M&E through feedback collection and system analytics.
11. Collaborate with HQ and regional teams to align platform features with strategic needs.
12. Coordinate onboarding and structured learning pathways in collaboration with content teams.
13. Maintain digital repositories and searchable course catalogues.
14. Support roster functionality for identifying trained staff for deployments.
15. Perform other duties as may be assigned.

Qualifications

EDUCATION 

• Master’s degree in Instructional Design, Education, Learning and Development, Information and Communications Technology, or related field from an accredited academic institution ; or
• University degree in the above fields with two (2) years of relevant professional experience.
• Excellent knowledge of learning theories and instructional design models.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in LMS administration, e-learning platforms, or digital training tools.
• Demonstrated experience in managing or supporting e-learning systems, including user management, troubleshooting, and platform optimization.
• Experience in instructional design, training coordination, and capacity-building activities, especially in education, health, or development sectors.
• Familiarity with SCORM-compliant platforms, Moodle, Articulate, Google and Microsoft education tools is an asset.
• Familiarity with Learning Management System platforms and standards
• Experience working with diverse stakeholders (e.g., government, NGOs, academic institutions) and
  managing training logistics, reporting, and evaluation.
• Experience in mentoring, developing training materials, and facilitating learning events is desirable.
• Experience in project management, monitoring and reporting.

SKILLS

• Strong organizational and analytical skills.
• Proficiency in LMS platforms and user management.
• Ability to work independently and manage multiple tasks.
• Excellent communication and interpersonal skills.
• Familiarity with data reporting and visualization tools.
• Content authoring and instructional design skills.
• Possess high level of flexibility and adaptability to change.
• Intercultural awareness skills;
• Ability to build strong working relationships with partners and internal clients at all levels.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
3. Appointment will be subject to certification that the candidate is medically fit for appointment.
4. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
5. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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