Public Information Assistant (Tour Guide)

Result of Service

Successfully complete a two-week training about the history Africa Hall, the ECA and work of the United Nations and its Main Organs and their current activities in the field. Present UN-related information in a clear, accurate and professional manner in order to promote a better understanding of the history of Africa Hall and work of the Organization and offer visitors an enjoyable and educational experience while ensuring consistently good customer service.

Work Location

Addis Ababa

Expected duration

Six months with possible extension

Duties and Responsibilities

This position is located in the Publications and Conference Management Section (PCMS), Publications, Conference and Knowledge Management Division (PCKMD). The position serves as a public information assistant/tour guide at the Visitors’ Centre of the renovated Africa Hall. The purpose of engaging a public information assistant/tour guide is to provide information and resources to visitors and serve as a first point of contact for a variety of visitors at the Africa Hall Visitors’ Centre. Under the general guidance of the Chief, Publications and Conference Management Section and the direct supervision of the Chief, Meetings Management and Interpretation Unit, the Individual Contractor shall perform the following specific duties: • Conduct one-hour lecture tours, four to five times a day, on the history of Africa Hall and work of the United Nations. • Participate in daily briefings as well as special briefings on different topics such as peacekeeping, disarmament and human rights. Study and research UN materials in English, in order to stay abreast of current activities of the UN system. • Use tact and diplomacy in handling probing questions or comments from visitors regarding politically sensitive or controversial issues involving the work of the organization. • Tailor language and information to different audiences (e.g. children, students, senior citizens, VIPs, UN Mission staff and media representatives) and respond to politically sensitive questions in an accurate and effective manner. • Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization in an enjoyable and educational manner. • Communicate and handle effectively stressful client-service situations by showing emotional intelligence and solid client orientation skills. • Develop positive work relationship with peers, tour coordinators and supervisors based on mutual trust and respect. • Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) Assist the Tour Coordinator in dispatching groups of visitors, and, while on duty on the tour route: b) Monitor the closure of visited places (whenever required) and liaise with tour coordinators, cashiers and UN Security, and c) Help out with crowd control issues and any visitors' needs requiring escorting or wheelchair assistance.

Qualifications/special skills

Education: High school diploma or equivalent is required. A first-level university degree or higher in the communications, journalism, public relations, social sciences, international relations or related field is desirable. Experience: Minimum of five (5) years of work experience in the area of communications, journalism, public relations, social sciences, international relations or related field is required. Experience will be reduced to minimum of three (3) years if the applicant possess a first-level degree (Bachelor's Degreed) or higher. Ethiopian Resident permit is required.

Languages

English and French are the two working languages of the United Nations. For this position, fluency in English is required. Fluency of another UN official language (French, Chinese, Spanish, Russian, or Arabic) is desirable. Knowledge in Amharic and Swahili is an advantage.

Additional Information

Not available.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.