Intake Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

SCOPE OF WORK: 

The Intake Specialist is a full-time position that will support IRC’s Home Study and Post Release Services (HSPRS) for Unaccompanied Children (UC).  The role will focus primarily on intakes and data entry to ensure IRC is complying and on target with the number of cases per the funder’s contract. 

This position is part of a 36-month contract ending on September 30, 2026.

The IRC’s Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. is growing from six current IRC offices to more than 17 offices throughout the US. This is a national, multi-million-dollar project with ambitious delivery goals in a short time frame. 

The goals of the Home-Study Post Release Services Program (HS/PRS) are to:

• Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsor’s care (Home Study)
• Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsor’s homes and linking children to resources in the community (Post Release Services).

Major Responsibilities:

Responsibilities include, but are not limited to:

• Complete all duties assigned that relate to the acceptance of the referral within the UC portal system.
• Evaluate the Post Release Services case referral as Level 1 or Level 2 based on the parameters set by the program, which may include screening for victimization, such as domestic violence, sexual violence, and human trafficking.
• Coordinate with Regional Coordinators, Supervisors and Case Managers to ascertain capacity for Level 1 and Level 2 cases prior to intake and case acceptance.
• Collect intake level data from the UC Portal necessary for data entry into IRC’s ETO database.
• Perform moderate to high volume of data entry in IRC’s ETO database.
• Notify relevant parties of case acceptances, including Case Mangers, Supervisors, Regional Coordinators, and UC shelters.
• Generate a weekly capacity report to ensure the program is on target to meet its case acceptance goal set by the funder.
• Work with the Assistant Director to address deficiencies found regarding the intake process and make recommendations accordingly.
• Assist in development and facilitation of in-service training related to the intake process and levels of Post Release Services.
• Facilitate transfer cases internally at IRC and to other PRS providers.
• Other duties as assigned.

Job Requirements:

Education: High School diploma required. Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Relevant professional experience in human services with a minimum of 2 years of experience is strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire (initiated by IRC after acceptance of the position).  

Working Environment:

• Remote work
• May require occasional weekend and/or evening work.

Compensation: (Pay Range: $22.00 - $23.69) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
 

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.