Case Coordination Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Caseworker provides trauma-informed services to refugees and other ORR qualified immigrants to support a positive integration experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. 

Major Responsibilities:

Responsibilities include, but are not limited to: 
•    Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
•    Receive referrals for case management for ORR-eligible and TANF-eligible clients and participate in any needed case conference meetings to assure continuity of care.
•    Assess client needs, creates Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers, stabilizing, and obtaining and retaining employment.
•    Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized. Follow up with any referrals made to other programs.
•    Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
•    Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
•    Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
•    May train and lead the activities of volunteers and interns.
•    Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.
•    Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants. 
•    Provide comprehensive case management services, including assisting with benefits applications as appropriate. 
•    Guide/assist participants to establish contact and receive support services in the community based on their service plan. 
•    Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services. 
•    Complete case notes in a detailed and timely fashion. 
•    Ensure all family data is entered into data management system in a timely manner. 
•    Assist with the preparation of donor funding reports and new funding proposals. 
•    Participate in all program meetings, staff development activities, and fully engages as a member of the team. 
•    Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding. 
•    Other related duties as assigned.

Key Working Relationships:  
 
Position Reports to:  Casework Coordinator 
Indirect Reporting: Interns/Volunteers 

Job Requirements:  

Education:  
•    Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted. 

Work Experience:  
•    2+ years of case management experience in a social services environment. 
•    Experience working with vulnerable or under served populations preferred

Demonstrated Skills and Competencies: 
•    Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).  
•    Strong organizational skills and detail-oriented 
•    Public Speaking and/or presentation experience preferred 
•    Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment. 
•    Ability and willingness to drive 15 passenger van. 
•    Strong attention to detail with the ability to prioritize and manage time effectively.  
•    Problem solver capable of working well independently and as a part of a team. 

Language Skills:   
•    Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal. 

Certificates or Licenses: 
•    Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area. 
•    In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card. 
 
Working Environment:   
•    A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. 
•    May require occasional weekend and/or evening work. 
•    Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes). 
 

Compensation: (Pay Range: $20.16 - $20.16) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.