Referral Assistant

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Program Brief

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions driven, passionate change-maker, come join us in positively impacting the lives of millions of people worldwide for a better future.

Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.

Purpose of the Role

Referral Assistant will be mainly responsible for the patient referral from the PHCC to different facilities. S/He will accompany the critical patient from PHCC to the secondary health care center or other facilities.

Department/Program: Health- PHCC

Work Location: Camp 22

Contract Duration: 31 March 2026.

Work Modality: 24/7 Roster Duty- PHCC

Highlights of Key Responsibilities

• Patient referral to different facilities based on need.
• Maintain professional collaboration and communication with respective health facilities before referral of any patient.
• Accompany the critical patient to the referred facility and ensure timely follow-up. Maintain proper coordination with outreach team that will ensure proper follow-up with patients.
• Help the registrar in the documentation of patients and ensure required referral documents (doctor referral, CIC approval) are available with patients during referral.
• Help in awareness-building activities.
• Keep regular communication with the patients and ensure availability in terms of emergencies in camp.
• Consistently and dedicatedly monitor/assess the safety and security of field teams, promptly reporting concerns or incidents to Supervisor/IRC management and liaising with other external parties as required to maintain/improve the security environment.
• Ensure patient confidentiality is respected, and that all referrals are conducted in a dignified and respectful manner.
• Ensure adherence to infection prevention and control measures during referral.
• Ensure emergency referral services are implemented in conformity with health sector guidelines and protocols.
• Other duties as assigned by the supervisor to enable and develop IRC programs specially in facility level.

Others

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC Bangladesh 
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Experience and Competencies: Knowledge, Skills & Abilities

• At least 1 year of similar experience in health or other facility either with an NGO or government body
• Ability and flexibility to understand the cultural and political environment and to work well with the local health representatives
• Previous experience working with a multi-disciplinary team in a cross-cultural setting
• Skilled in electronic device operation (Tablet, smartphone) will be preferable
• Required to be team oriented with excellent interpersonal skills and the ability to work under pressure in a stressful environment, displaying patience, compassion and diplomacy
• Creative, flexible, and adaptive
• Ability to live in challenging conditions and ability to work under difficult and high-pressure situations

Specific Educational Qualification

• Diploma in Medical Assistant or Diploma in Nursing degree.

Professional Degree/ Certification

• N/A

Standard of Professional Conduct

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values the IRC operates and enforces policies on Safeguarding (including PSEAH, Adult Safeguarding and Child Safeguarding), Anti Workplace Harassment, Fiscal Integrity, and Anti Retaliation.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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