Program Officer, Measurement

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The IRC’s Resettlement, Asylum, & Integration (RAI) department creates opportunities for refugees and other vulnerable migrants to survive and thrive in the U.S. and Europe through a diverse portfolio of programs aimed at five core outcomes: Health, Safety, Economic Wellbeing, Education, and Power. As part of its strategy, the IRC is committed to becoming an outcome-driven, evidence-based organization with a strong focus on data-driven programming.

The Measurement Officer plays a critical role in advancing this vision by ensuring high-quality data is accessible, actionable, and used to improve program outcomes. This position supports data management, analysis, visualization, and capacity-building efforts across RAI. The Measurement Officer reports to the Senior Director of Measurement and works in close collaboration with the department Performance Monitoring Lead, the Technology & Innovation Program Officer, the RAI Information Systems team, program offices, and technical units.

Major Responsibilities

Make High-Quality Data Accessible

•    Develop and maintain Power BI dashboards and related standard operating procedures (SOPs).
•    Lead data QA and cleaning for annual statistics and other departmental performance monitoring initiatives.
•    Analyze network-wide trends and advise stakeholders on areas of concern.
•    Respond to ad-hoc reporting requests from RAI, other IRC departments, and funders.
•    Enhance data visualization and contribute to the design of internal and external materials and presentations.
•    Ensure the department’s Indicator Selection Tool remains up to date.

Support Client Feedback Data Collection and Use

•    Develop and update guidance on collecting and using client feedback data.
•    Design cost-effective methods for administering client feedback surveys.
•    Batch upload client feedback data into the department’s data management system.
•    Support analysis of client feedback data, with a focus on qualitative insights.

Build Data Capacity Across RAI

•    Create and deliver user-friendly training sessions for RAI staff on data collection and analysis tools, reporting, and data use.
Assist staff in establishing systems to review and use data for program improvement.
Perform other duties as assigned.

Job Requirements

•    Education: BA/BS or equivalent experience in a relevant field.
•    Experience: Minimum 3 years in data analysis and visualization; 
•    Technical Skills: Advanced proficiency in Excel and Power BI; experience with qualitative data software (e.g., Dedoose, NVivo, ATLAS.ti etc.).
•    Communication: Excellent written and oral communication skills; ability to convey complex information clearly.
•    Interpersonal: Strong diplomatic and networking skills; ability to manage diverse internal and external relationships.
•    Cultural Competence: Multi-cultural sensitivity and ability to work collaboratively in a team environment.
•    Organizational Skills: Ability to manage multiple tasks, set priorities, and meet deadlines with exceptional attention to detail.
•    Mindset: Innovative, adaptable, and committed to continuous improvement.
•    Work Style: Flexible and able to thrive under pressure in a fast-paced environ

ment; eager to learn and adjust to evolving processes.

Preferences:
•    Non-profit background, preferably in refugee resettlement or humanitarian sectors.
•    Experience with PowerApps
 

Compensation: (Pay Range: $77,000- $82,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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