ICT Assistant

With the strong presence on the ground and partnerships with local communities and organizations across multiple sectors, UNICEF aims to reach more children and families. Upholding the humanitarian principles, UNICEF supports integrated, multi-sectoral programming and continues to improve sustained, equitable and safe access to critical basic services in areas where the needs are the highest.
UNICEF, in coordination with partners, aims to ensure accountability to affected populations with integration of gender, child safeguarding as well as prevention from sexual exploitation and abuse into its programmes.
UNICEF aims to reach children no matter where they are or live.

The ICT Unit plays a critical role in enabling secure, reliable, and efficient communication and technology services across all operational areas. As part of the Information and Communication Technology team, ICT Assistants provide frontline support to ensure that digital infrastructure, network systems, and communication platforms are functioning optimally. This support is essential for maintaining business continuity, safeguarding mission-critical assets, and facilitating collaboration across departments and field offices. In the context of humanitarian and development operations, particularly in high-demand environments like Syria, this UNV Assignment is instrumental in deploying and maintaining robust connectivity solutions, supporting secure communications, and ensuring that staff have access to the tools and systems needed to carry out their work effectively.

In addition to duty station specific vaccine requirements, appointments are subject to confirmation of fully vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the appointment. It does not apply to UN Volunteers who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.

UNICEF offers reasonable accommodation for UN Volunteers with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the recruitment process and afterwards in your assignment.

Within the delegated authority and under the supervision of [ICT Specialist] or his/her designated mandated representative(s), the UNV [ICT Assistant] will be supporting in:

1- Conference & meeting support
· Providing ICT support during meetings.
· Arranging technical setups for meetings and workshops On and Off-site.
· Organizing and managing collaborative meetings and interviews through various platforms.

2- Technical support.
· Providing ongoing technical support and troubleshooting assistance to country office and Zone offices staff for UNICEF systems and applications.
· Printer maintenance and tracking.
· Installation and management of equipment required for connectivity and telecom.
· Maintain Office and server rooms network wiring.

3- Inventory and Stock management
· Maintaining an up-to-date ICT hardware inventory and managing the stock of ICT equipment
· SIM card management
· Safeguarding and disposing of Telecom assets properly.
· Maintaining Office Consumables Stock.
· PSB: Maintaining items list.

4- Routine maintenance
· Performing periodic preventive maintenance, assessment, and evaluation to ensure that the IT systems and the Network infrastructure and internet connectivity are sustainable, sufficient, and match the latest UNICEF ICT standards and determined life cycle for equipment and solutions.
· Maintenance of network equipment.
· Laptop software and applications maintenance
· Coordinate mobile Maintenance

5- IT service reporting
· Documentation of solutions, and SLA reporting.

6- Perform any additional tasks necessary to support ICT operations and overall performance.