Details
Mission and objectives
UNICEF is the only organization mandated by the United Nations General Assembly to safeguard the rights of all children everywhere. That mandate is rooted in the 1989 Convention on the Rights of the Child (CRC), which sets out universal and indivisible rights.
UNICEF has been working in Cambodia since 1952 to protect the rights of children
UNICEF promotes the rights and well-being of every child in everything it does. Together with our partners, we work to translate this commitment into practical action, with a dedicated effort to reach the most vulnerable and excluded girls and boys in urban and rural poor areas of Cambodia. We focus on equity, so our achievements benefit all children.
UNICEF has been working in Cambodia since 1952 to protect the rights of children
UNICEF promotes the rights and well-being of every child in everything it does. Together with our partners, we work to translate this commitment into practical action, with a dedicated effort to reach the most vulnerable and excluded girls and boys in urban and rural poor areas of Cambodia. We focus on equity, so our achievements benefit all children.
Context
Under the direct supervision of the ICT Officer, the ICT Associate will undertake the following tasks:
• Perform specialized ICT application administration to ensure system functionality, usability, and effective user experience.
• Analyze business and functional requirements, conduct data analysis, and develop functional specifications for new systems, dashboards, and enhancements to existing applications.
• Design, develop, and maintain interactive dashboards and reports to support management decision-making, using data from multiple sources.
• Support the development, customization, testing, debugging, and implementation of new applications and systems, including automation of office workflows using Microsoft 365 tools (e.g. SharePoint, Power Automate, Power Apps, Power BI, Excel).
• Identify system vulnerabilities and required security patches; prioritize, evaluate, test, and apply relevant updates in coordination with ICT standards.
• Provide second-level Help Desk support for ICT systems and applications, including troubleshooting, user access management, security profiles, and performance issues.
• Develop and maintain technical documentation, user manuals, and standard operating procedures.
• Assess user training needs and deliver structured and ad hoc training sessions on ICT systems, dashboards, and digital workflows.
• Provide ICT support for conferences, meetings, and meeting room technologies.
• Assist in the planning and management of specialized ICT projects, particularly those related to digital transformation, data analytics, dashboard development, and system automation.
• Prepare periodic, ad hoc, and management reports, including ICT performance metrics and ICT asset/inventory reports.
• Perform specialized ICT application administration to ensure system functionality, usability, and effective user experience.
• Analyze business and functional requirements, conduct data analysis, and develop functional specifications for new systems, dashboards, and enhancements to existing applications.
• Design, develop, and maintain interactive dashboards and reports to support management decision-making, using data from multiple sources.
• Support the development, customization, testing, debugging, and implementation of new applications and systems, including automation of office workflows using Microsoft 365 tools (e.g. SharePoint, Power Automate, Power Apps, Power BI, Excel).
• Identify system vulnerabilities and required security patches; prioritize, evaluate, test, and apply relevant updates in coordination with ICT standards.
• Provide second-level Help Desk support for ICT systems and applications, including troubleshooting, user access management, security profiles, and performance issues.
• Develop and maintain technical documentation, user manuals, and standard operating procedures.
• Assess user training needs and deliver structured and ad hoc training sessions on ICT systems, dashboards, and digital workflows.
• Provide ICT support for conferences, meetings, and meeting room technologies.
• Assist in the planning and management of specialized ICT projects, particularly those related to digital transformation, data analytics, dashboard development, and system automation.
• Prepare periodic, ad hoc, and management reports, including ICT performance metrics and ICT asset/inventory reports.
Task description
• Support emergency preparedness and response by maintaining the KHM Emergency Portal (SharePoint and Microsoft Teams), ensuring up-to-date content, secure access, and effective collaboration.
• Provide ICT support during emergency activations, including rapid setup of communication tools, dashboards, and information-sharing platforms.
• Coordinate with programme, operations, and inter-agency counterparts to support data collection, reporting, and information management needs during emergencies.
• Support greening ICT initiatives by promoting digital workflows, reducing paper-based processes, and optimizing the use of Microsoft 365 tools.
• Assist in ensuring compliance with UNICEF/UN ICT security policies, data protection standards, and business continuity requirements.
• Contribute to continuous improvement of ICT services by documenting lessons learned and proposing enhancements based on user feedback and operational needs.
• Provide ICT support during emergency activations, including rapid setup of communication tools, dashboards, and information-sharing platforms.
• Coordinate with programme, operations, and inter-agency counterparts to support data collection, reporting, and information management needs during emergencies.
• Support greening ICT initiatives by promoting digital workflows, reducing paper-based processes, and optimizing the use of Microsoft 365 tools.
• Assist in ensuring compliance with UNICEF/UN ICT security policies, data protection standards, and business continuity requirements.
• Contribute to continuous improvement of ICT services by documenting lessons learned and proposing enhancements based on user feedback and operational needs.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.