Associate, Digital Health Systems and Analytics

Country
Eswatini
Type
Full Time
Program (Division)
Health Systems Strengthening - Digital Health
Additional Location Description
Open to other locations in other CHAI country offices in Sub-Saharan Africa pending country approval or prior work auth
Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position Overview:


CHAI is seeking a driven and highly motivated individual to support digital health system strengthening and analytics across CHAI countries. The Associate will serve as a technical and systems resource, providing targeted technical support and project management capacity to CHAI country teams and government partners. The role requires a strong foundational understanding of core data systems, and technical concepts such as enterprise architecture, data exchange, standards, and interoperability. The incumbent should also have a comfort with large datasets, including the ability to clean datasets, build dashboards, and assist with foundational data registries.

The Associate will serve as a technical resource for CHAI country teams, with an initial focus on East and Southern Africa, providing hands-on support. This position will concentrate on downstream implementation and project delivery such as but not limited to developing operational plans, create technical product requirements, evaluation frameworks, cleaning datasets, and establishing foundational geo registries to enable interoperability and improve decision-making.

Responsibilities

Digital Health Governance and Infrastructure [30%]

  • Work across CHAI teams to provide input and (at times) develop operational plans to ensure existing and new systems are integrated with existing information systems in country.
  • Identify infrastructure gaps, standards (such as FHIR/HL7), and policy requirements necessary to create a robust enabling environment for digital health.
  • Collaborate with CHAI team members to prioritize and strengthen country-level components.
  • Identify infrastructure, standards and interoperability, and policy components required for the development and operation of strong digital health environments in-country.
  • Work with technical experts to guide development of appropriate interoperability standards, security and privacy standards, cybersecurity requirements, and data ownership/sharing policies across countries. Develop templates and guidance for CHAI teams to support governments in this work.
  • Drive the appropriate selection, procurement, and installation of infrastructure including servers/data centers, end user devices (smartphones, tablets, laptops), and network and connectivity infrastructure, working in collaboration with technical experts and global guidance.
  • Establish strong governance and SOPs for the management and upkeep of infrastructure.

Core Data Systems [30%]

  • Provide input for the development of government enterprise architecture, based on OpenHIE or similar government architectural frameworks.
  • Drive the establishment of foundational data systems for health, with an initial focus on geo-registries, electronic medical records systems, and financial management systems.
  • Elaborate and document coherent, context-appropriate, and technology-appropriate requirements in partnership with Ministry of Health (MOH) programs, end users and CHAI staff, co-designing solutions with users where applicable. Requirements could be for a range of tools including but not limited to system architecture, form designs, automated data outputs (dashboards, reports), user role definition, systems integrations, and usability.
  • Work actively with CHAI teams and government stakeholders to develop and implement system roll-out plans, including M&E plans to routinely assess the performance of digital solutions.
  • Develop technical plans for the creation and maintenance of shared registries such as master facility lists, health worker registry and the implementation of other components of DPIs.

Data Analytics [20%]

  • Provide ad-hoc technical support to government partners and CHAI country teams to clean, structure, and analyze diverse health datasets, ranging from M&E data to program performance metrics.
  • Translate complex technical data findings into clear visual summaries and actionable insights for non-technical stakeholders.
  • Design, build, and maintain interactive data dashboards usingPowerBI, Excel, or DHIS2 to visualize key indicators and support decision-making.

Communication and project management [20%]

  • Draft and contribute to proposals, donor reports, and grant deliverables.
  • Lead documentation and sharing of findings, best practices, and lessons learned across countries on digital transformation topics.
  • Create and manage project plans with CHAI teams and MOHs, including project management processes and communications to progressively design, develop, and test systems and tools. Select and manage software developers, test and proactively manage changes in project scope, identify challenges and roadblocks, and develop contingency plans.
  • Establish and cultivate relationships with other CHAI teams, and global and in-country partners working on technology, data, systems, and enabling environment, to inform CHAI activities, guide country strategies, and collaborations to strengthen digital foundations.
Qualifications
  • Bachelor's degree in a relevant field with at least 2–3 years of experience working in strategy, operations, or data analysis, with a focus on scoping assessments and new project setup.
  • Technical proficiency with data; demonstrated ability to clean, structure, and analyze data using Excel is required; familiarity with Python or similar scripting languages is an advantage but not mandatory. Experience building functional dashboards in PowerBI or Excel.
  • Experience providing clear guidance and recommendations to non-technical stakeholders on context-appropriate technology solutions, processes, and operational considerations; ability to communicate technical concepts to non-technical stakeholders.
  • Exceptional written and oral communication skills; research and synthesis skills; ability and experience communicating effectively with people of varied professional and cultural backgrounds.
  • Experience living or working in resource-limited contexts.
  • Demonstrated excellent analytical, strategic, and problem-solving skills.
  • Ability to work well both independently and as part of a multidisciplinary team.
  • Strong work ethic, integrity, credibility, and dedication to CHAI’s mission.
  • High levels of proficiency in Microsoft PowerPoint, Excel, and Word.
  • Ability and willingness to travel approximately 30-40% of the year.

Advantages

  • Experience working and communicating with government officials, multilateral organizations, or development donors.
  • Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare).
  • Experience implementing technology-based solutions with users including user research, field-testing, and training.
  • Understanding of interoperability principles and standards (FHIR; ICD10; SNOMED).
  • Experience in measuring performance of projects and project teams.
  • Experience working remotely with a decentralized team.
  • Fluency in French is an advantage (to support Francophone portfolios).

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